Flagstar Bank Home Loan Center Olde Worthington Rd, Westerville, Ohio

Flagstar Bank Home Loan Center Reviews

2.0 stars based on 5 reviews

Featured Comments:

• b

  beast mode

  1.0

  Can't get ahold of anyone have been actually hung up on 3 times so disappointed with this financial institution

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  Response from the owner

  Thank you for giving us another opportunity to address your concerns. We're sorry to see you're having issues and would love to help you get this resolved as quickly as possible. As we cannot gather your personal information online, the best way to resolve your issue is to reach out to someone on our customer service team at (888) 248-6423 during the below times. Monday-Friday: 7:30 a.m. to 8 p.m. ET Saturday: 7:30 a.m. to 4 p.m. ET

• m

  miranda schwartz

  1.0

  I have made several attempts over a number of weeks to get ahold of someone at this bank to sign a insurance claim check, and no one will return my calls or emails.

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  Response from the owner

  Miranda, thank you for giving us another opportunity to address your concerns. We're sorry to see you're having issues and would love to help you get this resolved as quickly as possible. As we cannot gather your personal information online, the best way to resolve your issue is to reach out to someone on our customer service team at (888) 248-6423 during the below times. Monday-Friday: 7:30 a.m. to 8 p.m. ET Saturday: 7:30 a.m. to 4 p.m. ET

• J

  Jason Bennington

  1.0

  Do not Bank with this Flagstar. I refinanced my mortgage to combine a mortgage with another company and a home equity line of credit. However, they said the money was late to credit. So I owed extra $27.54. So I asked them to sent a letter for what I owe to close this account. Now I owe over 80 bucks to close it. They have lot of fees to pay of HELOC. Please do not use Flagstar as your bank.

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  Response from the owner

  Thank you for taking the time to give us your feedback, Jason. We understand your frustration and would like to learn more about your experience. Please reach out to us at (855) 399-9890 during the below times so we can learn more and make sure you have a more positive experience going forward. Monday-Thursday: 8 a.m. to 8 p.m. ET Friday: 8 a.m. to 7 p.m. ET Saturday: 10 a.m. to 3 p.m. ET.

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