FNBC Bank & Trust W Burlington Ave, La Grange, Illinois

FNBC Bank & Trust Reviews

4.3 stars based on 11 reviews

Featured Comments:

• T

  Terry Mendez

  5.0

  Very nice people. Always willing to help with any.problem. I have had an account their for many years

• P

  Peter Lazarski

  1.0

  I noticed some fraud in the past couple of months, on my debit card that I hadn’t used in years. I called a personal banker was very friendly and accommodating to correct the situation. I had to go into the branch to sign documents to this effect and confirm the charges. Kind of inconvenient with all other banks offer this online with a click. I sign off and confirm the charges. A week goes by and all the charges are reversed. Phew almost 3k, I am relieved. Another week goes by, I am contacted by the bank representative that as some of the charges are over 60 days and will be taking the money back. Approx 1/2, of the actual fraud. Any other larger bank would choose to make a decision and stick with it. Most likely credit the amount reported as fraud and keep the customer. So as a 40+ year customer, I say good bye. The tellers and bankers do their best but they are as burnt out as the systems. An antiquated dinosaur that tried to scale and it never did. I was willing to forgive the shortcomings of your features, as you were local and small. I knew the people. Your employees had roots in our community. Fnbc grew into a midsize group and left their customer behind. If they offered modern technology to support banking I probably would have caught some overcharges I missed. If you are to choose this bank be aware it does not offer modern amenities. There is no: Mobile app Online dispute Online check request Opening any additional accounts Closing any accounts Usable reports or viewable calculations Send money via: PayPal, Venmo, Zelle, etc Charge notifications, Text or Email Two step authentication, is call or text. No mobile Authentication or keys are supported

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  Response from the owner

  We appreciate your feedback, Mr. Lazarski. We are sorry that your 40+-year banking relationship with us ended on a less than positive note. We encourage you to take another look at our services, though. We think you will find that we do, in fact, offer the services you mentioned in your review. We are sorry that our combination of technology solutions and personalized service did not meet your expectations. We wish you all the best.

• A

  Art Wisniewski

  1.0

  Very unethical and untrustworthy people are running this bank. We have provided services for over 20 years at their few locations. Suddenly our contract was terminated with no apparent reason which came as a surprise however this was their lawful right. As we find out latter, bank illegally obtained personal information of our employees and either hired them or provided confidential personal data to newly contracted company which is prohibited per our contract agreement. We are small, local family owned business and this is our livelihood!! Please stay clear of this bank, they might steal from you also!!!

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