Fulton Bank Shillington Rd, Sinking Spring, Pennsylvania

Fulton Bank Reviews

2.2 stars based on 10 reviews

Featured Comments:

• L

  Laura LeVan

  5.0

  Very helpful management and friendly tellers.

• J

  Joshua Liptock

  1.0

  Completely dissatisfied with the costumer service of this specific location. I’ve been a member with Fulton for almost a decade and have always been happy with my service until forced to go to a new location due to the one closest to me closing. After trying to close out a credit card 6 months ago I continue to get bills set to my house for an annual fee on a card that was supposed to be closed out. To make matters worse the bank manager who I had a sit down meeting with told me she was going to take care of it for me when she really didn’t. (I believe her name is Cindy or something of that nature) after meeting with her in person I called because I was supposed to receive money back because it was a secured card. I had spoke with her on the phone 2-3 times since this. After finally calling to cancel the card myself my card member service explained that the bank isn’t able to cancel the card at all and that the only way I could of canceled would of been to call card member services. You’d think the bank manager would of know this but instead of passing this information onto me she wasted my time and gave me unnecessary amounts of aggravation between going to the bank in person and then waiting on hold multiple times to speak with someone at the bank. To end this I’d like to say that business is all about relationships and after almost a decade of having a relationship with this bank I’ll be closing my accounts and taking my business elsewhere.

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  Response from the owner

  Hello Joshua, We value our customers' opinions and appreciate that you took the time to share your feedback with us. We understand there are situations where in customers may need assistance beyond the norm. If further assistance is needed please connect with our Customer Care area at 800.385.8664 or visit us at https://www.fultonbank.com/Contact-Us.

• n

  not so moto

  1.0

  The website never works i try to sign up for online banking and it wont let me accept the terms of service

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  Response from the owner

  Hello Moto, We value our customers' opinions and appreciate that you took the time to share your feedback with us. We understand there are situations where in customers may need assistance beyond the norm. If further assistance is needed please connect with our Customer Care area at 800.385.8664 or visit us at https://www.fultonbank.com/Contact-Us.

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