Gateway Mortgage Internet Blvd, Frisco, Texas

Gateway Mortgage Reviews

3.4 stars based on 5 reviews

Featured Comments:

• B

  Brandi Jenkins

  5.0

  I had a great experience with Gateway. Sarah did a great job processing my refinance in approximately 10 days. I would definitely recommend them to my friends or family.

• A

  Alice A

  3.0

  We went with Gateway, which was pretty differcult and time consuming because instead of providing a list of what they will need, they call you numberous times over weeks to requeat this and that. We finalized the loan and 8 and half months later, after our insurance company sent 6, yes six copies of our insurance confirmation and several discussions, they said they never got confirmation of our insurance and charged us $4,600 from our checking account. You would think I'd get an apology, but Nope. And was told they will put our money back when they can.

• T

  Tom Regan

  3.0

  Poor communication and unnecessary delays! When you are told they can process things within one month, don't believe it! The first time I used Gateway was a real learning experience about how much documentation is necessary - so when I wanted to refinance I decided that going back through Gateway would simplify the process. For example, since I already have my home insurance paid through the escrow account by Gateway, Gateway should already know who my insurer is, right? But at the last minute they said they couldn't verify it, and this cost additional days of delays. Overall I do recommend Gateway, but expect it to take closer to two months, and expect to be exasperated by the whole experience.

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