Genisys Credit Union Dekalb Pike, Blue Bell, Pennsylvania

Genisys Credit Union Reviews

3.9 stars based on 13 reviews

Featured Comments:

• R

  Rick Hauk

  5.0

  I have had a few auto loans with Genisys and have always had a 100% positive experience. The staff is always treated me professional, from Wendy, Pat and Ritu, I would not bank any where else.

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  Response from the owner

  Hi Rick, thank you for being a valued member! We appreciate you for sharing your feedback. Have a great day!

• E

  Emily McKiernan

  1.0

  would give 0 stars if possible. every time i turn around i am being charged for something with a credit card i barely use! when i call for help THEY ARE USELESS and try to come up with an answer that is just bogus. cannot wait to have my car loan paid off i will never ever use this bank again and never recommend it to anyone!

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  Response from the owner

  Hi Emily . We are sorry that your experience did not meet your expectations. We would love to speak with you to see how we can make things better. Please contact us at 800-521-8440 x5 at your earliest convenience. Have a great day.

• N

  Nicholas Scheren

  2.0

  2 stars is being nice I feel, I did an auto loan through a 3rd party that sold the loan to Genisys, that process went great. After that I kept calling because i did not receive a welcome packet with my loan info and how to make my first payment. This went on for about a month, with only 2 weeks until my first payment I told them to check the system because they must have my address wrong, and they did, completely wrong. I eventually received my packet and setting up my payments and logging into the system was pretty easy. Then I kept getting letters from a 3rd party insurance verification company that said my insurance did not meet Genisys's criteria. I looked up up and it did, but I uploaded it again into their system on the 3rd party site. 2 months later I get another letter stating my the same and lenders placed insurance has been purchases and added to my loan for $4k. Tried calling the 3rd party , waited on hold for 30 mins and pushed 1 for a call back which I never got. Called Genisys and did the same, no call back. Finally found a chat option on the insurance site, spoke to someone and they apparently cannot read the insurance documents which clearly stated I have comprehensive coverage which is what they said I was missing. The individual told me lender placed insurance hasn't been placed on the loan yet and that I updated it just in time. what a nightmare this has been for a simple car loan.

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  Response from the owner

  Hi Nicholas, thank you for bringing this to our attention. We will pass it along and have someone reach out if there is additional information needed. Thank you!

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