Great Western Bank S College Ave, Fort Collins, Colorado

Great Western Bank Reviews

3.4 stars based on 6 reviews

Featured Comments:

• R

  Rusty Hund

  5.0

  The absolute best bank I’ve ever had. Great customer service every time and they really care and look out for me and my husband. Our dog, Spider, LOVES going in to say hello too

• D

  Daryle

  1.0

  Banking here became a chore and then they added fees on top of their outdated systems. After almost ten years of banking here had to move on to a bank that worked with us and not against us.

• C

  Chris Bell

  1.0

  I opened a business checking account with Great Western Bank because, as a small business owner myself, I wanted to support a smaller bank with a more local feel. While the staff are friendly enough, the bank's systems are unreliable to the point of being unusable. On multiple occasions, I have tried to make online purchases with my Great Western business debit card, only to have the transactions decline inexplicably. Every time this has happened, there are more than sufficient funds in my account to cover the transaction I am trying to make. Additionally, many times when this happens, I am unable to reach anyone to figure out why, as their customer service 1-800 number is only staffed M-F during bank hours, unlike the 24 hour customer service lines that most banks have. Ask any entrepreneur and they'll tell you that business happens on the weekends, business happens at midnight or at 5 AM. Why not log into your account online and see if you can determine the problem that way, you might say. Hahahaha, if only it were that simple. Great Western's online banking system is probably down as often as it is running. In addition, transfers from my credit card processing company that are supposed to be instant are horribly inconsistent. Even though my credit card merchant shows the transfers as instantly complete (including transaction ID and confirmation numbers), sometimes the payments will hit my account immediately, other times they will take several hours. Again, because customer service hours are so limited and the online banking is often down, there is often no way to figure out what is holding up my payments. When I do need to deposit cash, I need to make sure to make time between 9 and 5 Monday through Friday to do this. No Saturday hours here. No "Open until 6 to serve those who work during the day." I really wish I could work with this bank, but as my business continues to grow, it's becoming impossible to do what I need to do with Great Western Bank. When my venture capital funding comes in, I'll certainly not be depositing it here.

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  Response from the owner

  Hi Chris, I'm glad we were able to connect on the phone. I’m sorry you weren’t pleased with your service, but your feedback is helpful and we appreciate your business. As mentioned, we are investigating this further and will be in touch with you soon. – Jenn, Branch Manager

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