GreenState Credit Union Mormon Trek Blvd, Iowa City, Iowa

GreenState Credit Union Reviews

3.7 stars based on 28 reviews

Featured Comments:

• M

  Mark Blomquist (Mark)

  4.0

  Great, not perfect, bills. I received a bill from this location from my source. It was a new and well pressed but not perfect. I really like a clean and stiff bill that isn't starchy. I would definitely use this location if I didn't have access to mint.

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  Response from the owner

  Thanks for stopping by our Iowa City - Mormon Trek location!

• K

  Khris Jones

  1.0

  I initially had a accident June 8, 2022 while working. Unable to work and receiving partial payments for injuries received via electronic check from a claims company. I am a student and new resident of Iowa. Deciding to deposit and open a new account with this credit union on June 23; in order to sustain myself for the duration of my stay. During account setup inside the branch, the teller explained the all of the mission, rules and regulations of the bank. He also verified the check via phone with the bank and claims management company that cleared the check; due to its large amount. However, once verifying this information it was made clear to me new accounts have 10-day holds for protection of the bank and customer. My issue is per the U.S. Federal Act “In 1987, Congress passed the Expedited Funds Availability Act (PDF) (EFAA), to address concerns about the lengths of holds banks were then placing on checks deposited by their customers. The EFAA establishes maximum permissible hold periods for checks and other deposits. The Board's Regulation CC (12 CFR part 229) implements the funds-availability and disclosure provisions of the EFAA in Subpart B of the regulation.” meaning that it’s at the banks discretion to minimize the hold period. Well it’s been 8 total days since deposit, or 6 business days. I’ve tried calling customer support & reaching out to online support to get funds released earlier. No prevail. So I am forced to wait a total of 14-Days! when electronic checks can be verified instantaneously. Not only am I in dire need of these funds because of bills and fees. I am forced to wait until after a bank holiday (4th of july) to be able to utilize funds. I despise saying this, but I believe this refusal to release such an extreme hold is due to discrimination. Regardless of credit score or check systems score if a customer is asking for services within a reasonable means; then the bank should be willing to conveniently and efficiently meet the need.

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  Response from the owner

  Good Morning Khris, I would like to apologize for your experience that you recently had at our branch. My name is Sean Cavanaugh and I am the Branch Manager here at Mormon Trek, please give me a call on my direct line at 319-358-5633 and I would be happy to help you with this situation.

• A

  Aaron Holz

  1.0

  When I signed up for Autopay with my city utilities, Green State refused the charges because they couldn't reach me on the phone, causing me to get a $25 refusal fee, which Green State did not reimburse me for when I had to go in and address the issue.

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  Response from the owner

  Aaron, can you please reach out to our Member Assistance team at GreenState.org or 800-397-3790? We would like to review this and see what may have occurred. Thanks!

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