Guardian Credit Union E Sunset Dr, Waukesha, Wisconsin

Guardian Credit Union Reviews

4.2 stars based on 28 reviews

Featured Comments:

• r

  roberta gray

  5.0

  I was having difficulties with the Guardian app for several days. I was on the phone with several representatives from Guardian and At&t thinking something was wrong with my service. My frustration was at an all time high ! So I decided to drive over to the Waukesha location and try to get some answers. I was greeted and the woman behind the counter said "I can help you". I started telling her my dilemma and she was quick to respond and very knowledgeable on what she was doing. Her name was Jessica and I felt like she had really taken care of my situation. I appreciated the time she gave me and felt like she went above and beyond. So thank you Jessica

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  Response from the owner

  Thanks for sharing, Roberta! We're so so glad that Jessica was able to help you.

• K

  Kevin James

  1.0

  I will be banking with someone else from now on. I’ve been a member for over 12 + years and have had it with the overdraft fees. They have the highest overdraft fees out of any credit union. And good luck getting at least one waived. You know the reason that overdraft fees happen right? And the smartest solution is to bury the member with more fees so you can’t crawl out of the negative hole. Stay far away!!!

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  Response from the owner

  While we cannot discuss account specifics publicly, we would be happy to speak with you regarding these overdraft fees and how they can be handled. Please call us at (414) 546-7450 and request to speak with our branch operations manager or VP of member services.

• S

  Stephen Sinclair

  1.0

  As a loyal customer of Guardian I’m dissatisfied with the customer service as of late. The mobile check deposit doesn’t work and they give no explanation. They canceled my debit card and can’t tell me why. They also don’t bother to open the Waukesha office until one in the afternoon. It’s very unfortunate they were once excellent in service

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  Response from the owner

  Although we are unable to publicly comment on the specifics of your accounts, we are happy to address the issues related to your mobile deposits and your debit card. Please call (414) 546-7450 and request to speak with our assistant vice president of member contact center. Our Waukesha branch continues to operate with limited lobby hours due to staffing, but our drive-thru is operating with regular hours. We look forward to increasing the lobby hours at our Waukesha branch as staffing permits.

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