Guild Mortgage Company Christopher Toppi Dr, South Portland, Maine

Guild Mortgage Company Reviews

4.1 stars based on 16 reviews

Featured Comments:

• C

  Chelsea Bee

  5.0

  Matt Best was great to work with and Guild as a whole. Matt was professional, communicative, and cool. He explained things in a way that was easy to understand, which my husband and I appreciated as first time home buyers. I would highly recommend Guild!

• A

  Andrew Michaud

  5.0

  thank you to my clients and my business partners I cannot be a five star producer without you! Being top 1% of all mortgage originator’s in the United States comes with the responsibility of great service!

• I

  Iman Elamin

  1.0

  My experience with Kevin Young, branch manager, at RMS, was surprisingly TERRIBLE. I am taken aback at the text messages he has sent me. Initially, he was very pleasant and easy to interact with while my loan was getting approved. However, when my family faced some tough circumstances and the sale had to frustratingly (for all parties) be delayed a couple of times, Kevin got angry. He was no longer professional via text messages; despite me telling him a family member was ill, he told me that I have wasted his time and energy as well as the time and energy of others. Due to my circumstances (which I have no control over and tried VERY hard to work around), he told me he doesn’t understand what he has been working on - he told me my family “just took off” even though I had explicitly said it was urgent and had on multiple occasions expressed that there was suffering involved. Our interactions have been extremely unkind. I am sure he is a wonderful person, but I felt I owe people this review — if you are struggling and hoping to work with someone compassionate and easy to work with, RMS may not be for you. If things do not pan out perfectly, you and your entire family may be scolded for it, regardless of the circumstances. There was no respect, no kindness, no professionalism, and no empathy. A loan officer must know that things sometimes just do not work. Humans come with suffering and fluctuations and loss, and they should not be made to feel bad for it because a loan officer is angry. According to Kevin Young: “I treat every customer I see the same as I would want to be treated -- with the highest level of respect and customer service.” This is simply not true. He offered me and my family no respect even though we tried our best to advance a sale. Thank you,

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  Response from the owner

  Thank you for your feedback, Iman. We strive for complete customer satisfaction at RMS and regret that was not your experience. We’d like to work with you to address your grievance. Please email [email protected] with your contact details so a manager can reach out to you.

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