Gunn Nissan Ne Interstate 410 Loop, San Antonio, Texas

Gunn Nissan Reviews

4.6 stars based on 999 reviews

Featured Comments:

• G

  Gerald Steward

  5.0

  Just wanted to follow up with a comment on Gunn Nissan service. Great service! I was in and out within a matter of minutes! WOW!

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  Response from the owner

  Thanks for letting us know, Gerald. We apologize for any inconvenience and will pass along your comments to our service team. Please let us know if there is ever anything that we can do for you. We hope to see you again soon!

• D

  Danielle Roberts

  2.0

  I dropped my car on a Friday and was told it would be ready on Monday. I got called late Monday ans was told they didn't have all the parts yet but it would be ready the next day. I heard nothing the next day so I called and kept getting blind transferred to my service person's voicemail only to find out later that my service person was out for the day and my part STILL wasn't in. I don't think I would have been contacted at all if I hadn't been persistent in trying to get through to someone. This was 5 days for me without a car and no urgency to get anything done or communicate with me. That is completely unacceptable, not to mention the amount of money you were charging for the work outside of thev recalls. I said if you were going to keep my car, I needed a loaner and was told I needed to put a credit card on file for that. As if I should give you the option to charge me because you couldn't stick to your own schedule!! I did finally get the service manager to move things around and get the needed parts from another dealership I guess, but I shouldn't have had to go through all of that. I went to Gunn because of its good reputation, but I honestly don't get where your good reputation comes from. I might not have great options when it comes to dealer-specific service, but I'll do a lot more research to find better options before I come back to you again.

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  Response from the owner

  Thank you for taking the time to provide feedback from your recent Gunn Nissan visit. We apologize for our team's lack of communication. This is not at all indicative of the quality of service we strive to provide each customer. We would welcome the opportunity to earn your trust. If you would like to discuss in what ways we can improve, please reach out to us directly. We'd love the opportunity to understand how we can better serve you moving forward. Thank you!

• T

  Torino Woods

  5.0

  Quick professional service! Brought truck from here in 2014 and they’ve taken care of me since I’ve had the truck. I of course still have the truck 8 years later.

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