Hancock Whitney Bank N Loop, Conroe, Texas

Hancock Whitney Bank Reviews

3.0 stars based on 4 reviews

Featured Comments:

• M

  Melissa Culpepper

  5.0

  Long time customers of Whitney bank, we were glad to find a nearby branch in Conroe, TX. We were even more pleased to find a helpful courteous staff inside. Jennifer Lavender was just wonderful. She greeted us as we walked in, took time to get to know us and took care of our concerns quickly and professionally. We left knowing everything was done correctly and feeling valued as customers. Jennifer renewed our faith in banking customer service and we are so glad to have a new home branch.

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  Response from the owner

  We appreciate your kind words and 5-star review! We look forward to you visiting us again soon.

• M

  Mark Brown

  1.0

  Bank employees very rude. Jennifer and other employee that did not share her name. Lost of words for how they acted. Would not bank at these. Chase and other better establishments way much better class and respect.

• A

  Ashley Benoit

  3.0

  Customer service is ok, but drivethru states open until 5:30pm on Friday. I feel a business should honor those hours until closing time which states 5:30pm. Clerk working drivethru requested an earlier deposit. This is not the first time I have visited with the drivethru open light being turned off at 5:15pm if not earlier. This most certainly isn’t a positive view for customers who choose this bank. Felt this should be shared and hope this branch shows more appreciation and value for customers they do have.

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  Response from the owner

  We are very sorry that you have had this experience. We have passed your feedback to the financial center manager, Jennifer. Please reach out to her at 936-703-1669 if you have any other issues. Thank you and we hope to provide you with 5 star service on your next visit.

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