HarborOne Mortgage Elm St, Manchester, New Hampshire

HarborOne Mortgage Reviews

2.5 stars based on 11 reviews

Featured Comments:

• B

  Barry Barrette

  5.0

  Ryan did a great job educating us on everything about the home buying process and ensuring we made the right choices along the way. We had a very aggressive 30 day closing target and we ended up coming very close to that target thanks to his prompt responses and quick turn-around times. He even took time out of his vacation to address urgent issues that came up. The web portal and app are both top-notch and extremely easy to use, especially compared with other lenders.

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  Response from the owner

  Thanks so much Barry! We love hearing things like this. So glad we could be a part of your homeownership journey.

• S

  Steven D'Eramo

  1.0

  I would be careful getting any type of loan from this bank. I have a customer who is getting a 203K loan from them. A 203K loan is used to purchase a home that needs work. The money needed to repair the home is included in the 203K loan process. As the homeowner has chosen us to do the repair work, we needed to sign an agreement with the bank to ensure things go as planned. I have no problem agreeing to the bank inspections they are requiring for us to be paid for the work once completed. However, I do have a problem as there is no stated timetable for the bank to do the inspection. It could take days, weeks, months or even years. In trying to work these details over the phone on how long this would take, their representative told me “They happen quick". When I asked what the means in terms of days, he said a few days. I then asked if he would clarify those terms in the agreement and he refused. As a contractor, I have set company policy that we collect payment at completion of work and the customer is satisfied with the work. With the bank adding a clause for an inspection and report on the work completed with no timetable for the inspection and report to be done, they have created a clause that can hold up payment to us indefinitely. To try and convince me in a phone conversation that it will happen quickly and to ignore the clause and refuse to clarify in writing is not operating in good faith by my standards. We will see if they can come up with an agreeable solution by days end.

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  Response from the owner

  Good afternoon Steven. I encourage you to have your client reach out to us to discuss this further. They can do so by contacting their Loan Officer, or our corporate offices via email at [email protected], by calling us at 800-877-8686, or filling out a contact form on our website https://www.harboronemortgage.com/contact/comments-and-concerns. We want to make sure that everything is going as smoothly as possible for them and you.

• D

  David Manory

  1.0

  I had made an error on my payment, sending about 75% of my payment in. And on time as always! Everyone makes mistakes and that's why they put erasers on pencils! So i got charged for a late payment! I don't feel that's right. Take care of the customer not your selves! And you can't get anyone to talk to just robot's Anyway I am to sell my place soon and i will never use HarborOne again!

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