Harborstone Credit Union Tacoma Mall Blvd, Tacoma, Washington

Harborstone Credit Union Reviews

2.8 stars based on 29 reviews

Featured Comments:

• B

  Brayden Sage

  5.0

  All I can say is WOW. Every time I come to this Tacoma location the costumer service is outstanding. Good people, know me personally by name and have built a relationship through the years. I had some things come up and I want to give a big special thanks to Tracy. She went above and beyond to help me out and make everything right. Thank you for everything.

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  Response from the owner

  Thank you for the kind words, Brayden! You've made our day by sharing your experience with us. We look forward to serving you for many years to come. See you next time!

• A

  Ava Smith

  1.0

  Looking for a credit union. Seems to me that so many members are disappointed with the service going to look into different credit unions. Too bad because I live close by…

• S

  Steve Konwent

  1.0

  Walk in service is fine but good luck if you need to talk to someone over the phone. Hold times are insane - plan at least 30 minutes for simple tasks. Hours posted do not reflect actual hours available. Made a drive during business hours to find out that I wasted a trip, they closed early. Calling in: Phone tree is horrible, hold times way too long. The "harborstone" hold loop that plays over and over is enough to make you want to hang up and drive in.

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  Response from the owner

  We apologize for the frustrating experience. We do our best to post branch closures on our website as soon as possible to inform our members. That being said, we appreciate your feedback as we strive to provide excellent service including wait times and will continue to do better.

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