Homebridge Damonte Ranch Pkwy, Reno, Nevada

Homebridge Reviews

3.5 stars based on 10 reviews

Featured Comments:

• L

  Lance Foster

  5.0

  Yolanda was wonderful. She is my mother so naturally I couldn't say enough good things about her. But just because your loan officer is family doesn't mean you get financed. Wouldn't that be nice. From the time of originating the loan to the time it closed only took a month. I was kept in the loop through the whole process and any issues were handle painlessly.

• B

  Blake Jensen

  1.0

  I wish I could give this company a 0 star review. This company is awful at communication and customer service. When my wife and I bought our house, we had to send in a check because it was too late to sign up for the automatic billing pay feature, which was going to take place the following month. The check was dated for July 1st and we sent the check in late June. We called and spoke to an associate and told them to not cash the check until July, should it come early. We were ensured that it would not be cashed until July. Come to find out they cashed it first chance they got. Because of this, we got over drafted and had to scramble to find money to cover other bills. We also incurred over draft fees. When I called to inquire as to why they cashed it they said that it was there policy to cash checks immediately. They also said there were no notes in our file dealing with waiting to cash the check. We were told our case would be escalated to a supervisor and we have never been contacted since. It has been months since this happened and I have been emailing them constantly in order to get to the bottom of this. It is the same run around. They say they'll escalate it and it just falls flat. I just want what is rightfully mine. I want them to hold themselves accountable and to fix their communication issues so that others don't run into these issues in the future. It seems they care more about money than they do about customers and keeping their word. At this point I will not be recommending this company and will be researching new companies with which to do real estate business with. The only good thing about this company is Yolanda Foster. She is amazing, it's just unfortunate she works for such a horrible company that doesn't seem to care about the customer.

• M

  Mitch Bergstrom

  5.0

  My wife and I worked with Yolanda Foster for the loan on our new home. She was extremely helpful and went out of her way to make us understand the whole process. She is very attentive and knowledgeable. I highly recommend her for anyone in need!

More reviews (7)