Homepoint Old Earhart Rd, Ann Arbor, Michigan

Homepoint Reviews

4.2 stars based on 215 reviews

Featured Comments:

• G

  Gabriella Godde California Mortgage Girl

  5.0

  I work for a broker so having options is important but Home Point is one of the Best Lenders we work with. Thank You to Home Point for your fast turn times, great rates and great staff. Gabriella Godde -California Mortgage Girl

• K

  Keith Bartolome

  1.0

  I have been trying to handle an issue with my property taxes and escrow through Home Point Financial for several months now. This company has basically doubled my mortgage payment as of June 2022 because they are charging me for my property taxes as well as my other 2 neighbors property taxes. I live in 1 unit out of a 3 unit condo association. Because it was new construction there was a collective property tax bill that was supposed to be split amongst my neighbors and I for 2021. Home Point Financial however wrongfully paid the entire property tax bill and now assumes I have to pay the entire collective property tax bill this year again, hence why my mortgage payment more than doubled. The county I live in will not be splitting the collective property tax bill until October 2022. Despite furnishing important documents such as my closing documents, title, deed, 2022 official appraisal, etc. Home Point Financial refuses to acknowledge the fact that I am not responsible for the collective property tax bill, and that it is supposed to be split. until an individual property tax bill is generated by the county in October 2022, HPFC refuses to correct their mistakes and expects me to cover my neighbors property taxes for the next 5 months. I have always paid my mortgage payments on time and have great credit. Because of HPFC I am getting a late fee and my credit score affected because I can’t afford to pay my neighbors’ property taxes on top of my own. I submitted complaints to the Consumer Financial Protection Bureau and the Better Businness Bureau for their deceptive and predatory lending practices. On top of all that, I just received a letter in the mail today on June 18, 2022 from HPFC that they are selling my loan to another mortgage servicer as of July 1st, 2022. This company is basically trying to avoid and relinquish any responsibility for the issue they’re causing by selling off my mortgage in the midst of this. Home Point Financial is an irresponsible and predatory mortgage servicer that feigns being helpful and proactive. Their systems/processes and representatives are a farce and do not help borrowers at all, except when it’s to charge them more. If I could give a negative 5 stars, I would.

• J

  Jack Tibbitts

  1.0

  Really a trash company. Have never had a late payment in decades. They had an issue with their computer system and my auto payment was not withdrawn. Instead of making it correct they will not take responsibility. I highly would recommend getting a loan anywhere else.

  ---

  Response from the owner

  Oh no! We sincerely apologize for the troubles you've had, Jack. We'd be happy to escalate this further so we can work to get this resolved. We just need you to fill out this secure form with your information and details of the situation so they can locate your account: https://homepoint.qualtrics.com/jfe/form/SV_1AE6j1OtUdbbeiW

More reviews (197)