HomeStreet Bank Sleater Kinney Rd, Lacey, Washington

HomeStreet Bank Reviews

2.5 stars based on 12 reviews

Featured Comments:

• K

  Kim Marie Ridgway

  5.0

  I like this bank. It's apperance was clean and tidy and they offered tea or coffee. I transferred to this bank following my personal banker Amber. I love her patients and her ability to explain the information about the different type of accounts. She is extremely professional and respects your privacy. If you like friendly this is a bank for you.

• P

  Pat Lynch

  1.0

  Now charging a 5.00 monthly fee for paper statements

• A

  Anthony O'Leary

  1.0

  I needed to physically do a transaction in the Lacey branch that couldn't be done online. I checked the website to make sure it would be open and what, if any, restrictions were in place. There was no indication of a problem, but when I arrived at 4:30 the bank was dark and there was a sign on the door saying "Temporarily Closed" and advising to go to the Lakewood branch. There was no way I could get there before closing, and had I known the Lacey branch would be closed would have gone earlier. I called Customer Service and was told that they did not know the Lacey branch would be closed and that "temporary" closures typically were not posted on the website (which told me this has happened more than once before). I politely but strongly suggested that this represents very poor customer service, and that the bank take another look at the policy. I understand that with COVID there may be staffing issues from time to time, but to not make that information available to customers makes no sense. The best I can say is that the customer service representative was very polite and apologetic, and of course there was nothing she could do. I'll be giving some serious thought as to whether I want to keep doing business with this bank.

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