HomeTrust Bank - Asheville Woodfin St, Asheville, North Carolina

HomeTrust Bank - Asheville Reviews

3.4 stars based on 18 reviews

Featured Comments:

• J

  Jeff Armstrong

  5.0

  Christopher McFatter and Hometrust just made all my hard work and dreams come true. I finally closed on buying an existing business. Couldn't be happier with how Christopher and his team handled my SBA Loan.

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  Response from the owner

  Thank you for the kind words, Jeff! We appreciate the positive feedback and we are glad you had a wonderful experience working with Christopher! - LR

• D

  Devin Rogers

  1.0

  Short story: Snarky, incompetent bank teller who shamed my cancer-diagnosed mother for going through the drive-through instead of coming inside. Due to her cancer sometimes is very weak so getting out of the car isn't always an option for her. Long story: My mother (and the company she works for) goes to the bank on a weekly basis. She is very detailed and thorough, and always has her deposit prepped and ready, organized, and with a slip already completed. She always has the items in the bank stacked in the same order. The bank teller was rude to her from the start, questioning her items, the order, etc. in a very judgmental manner. She couldn't seem to get it together, stating that my mother didn't provide a deposit slip. My mother informed her that she did, in fact, complete and provide a deposit slip. When the teller finally found it, she stated rudely, "You stuck it under something else". The woman continued to berate my mom. Then, while still on the intercom, the bank teller said something very rude and snarky about my mother being too lazy to come inside, not knowing my mother could hear her. My mother politely but sternly called her out, stating that she has always gone through the drive through, always prepares her deposits that way, and that she has never had an issue till today. The woman was presumably embarrassed for having made multiple mistakes and having been caught talking trash about customers, causing her to refuse to make eye contact with my mother and to cease handling her deposit. Another bank teller got involved to complete my mother's initial deposit. Ultimately, This location is ableist, rude, and distasteful. Sad that you disrespect your customers and say snarky things about them when you think they aren't listening, and that you cannot hire competent tellers.

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  Response from the owner

  We’re sorry your experience didn’t match expectations, and we thank you for sharing this feedback. We take all feedback seriously and have forwarded your message directly to the retail banking management team. Please feel free to reach out to HomeTrust Bank Customer Care Center at (800) 627-1632 with any further comments, concerns, or suggestions you wish to share.

• L

  Lynn Overman

  1.0

  I called due to a refund not posting to my account for over a week. I called and the first Customer Service agent investigated, found the issue, and assured me that the refund would post by noon the following day. Needless to say that did not happen and I called back. I get Ethan as a rep and explain to him what was going on and what was found. Ethan read the notes, stated he didn't know how she got the information even though I explained the back office found the issue. He kept saying he didn't know and he can't see it. I asked why the earlier rep could and he literally said, maybe I am to stupid to know. He then became rude and belligerent. I asked for his first name again which he gave me. I asked for his last so I knew EXACTLY who to complain about and he said he wasn't giving me that and HUNG UP ON ME! This bank used to be terrific. Now the Customer Service is horrendous and I am looking for a new bank. Follow-Up, now I am trying to purchase a Norton subscription and for some dumb reason they are marking it as fraud and notified me. Who has NOT heard of Norton products like web and computer anti-virus products? This bank is the worst.

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  Response from the owner

  We offer our most sincere apologies and we want to make this situation right for you. Please reach out to us at 800.627.1632 M-F 8:00 a.m. to 7:00 p.m. & Sat 9:00 a.m. to 3:00 p.m. and we will do all that we can to assist you in this matter. Thanks! Joanna S.

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