Honda of Downtown Los Angeles W Martin Luther King Jr Blvd, Los Angeles, California

Honda of Downtown Los Angeles Reviews

4.5 stars based on 1000 reviews

Featured Comments:

• J

  Josefine Fuentes

  5.0

  Great customer service, and transparent with the time frame given to complete service.

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  Response from the owner

  Hello Josefine Fuentes, Honda of Downtown Los Angeles would like to thank you for this wonderful review. We greatly appreciate you sharing your experience with us. Drive Safe! Gladys Dealership Guest Relations

• H

  Haley Halless

  1.0

  I hardly have bad experiences but this place has really done that for me. I went in for a car service originally and the AC button in my car was defective and I was told it could be replaced and covered by purchase warranty as I just got the car recently. I was initially already disappointed with the quality of HONDA and knew I should have gone with toyota or any other car prior to this experience. I was assigned an employee by the name DION who after my service told me he was going to be ordering the part along with another employee there who actually texted me after I left telling me he would order the part also. I left confident that day thinking wow they are awesome. I call a week later asking if the part has been ordered and it had not been so I was patient and let them handle it. After I got off the phone I noticed DION had scheduled me for an appointment date without even confirming with me just automatically scheduled it. At this point I am very interested in the part being ordered so I say to myself well I will just go to the appointment not thinking much of it at the time. Well the day of the appointment comes and immediately they do not even know what I am doing there and I ask if they had ordered the part and of course they had not. Dion apologizes and I empathize with the employees and just leave without complaining. Although they had wasted my time and I had gone out of my way to attend the appointment which I hadn't agreed to in the first place. I leave that day PATIENT AGAIN. Weeks go by and nothing so after a month I call them and the manager tells me she will immediately follow up with the employee so I trust her AGAIN. Dion ends up calling me back and again schedules me for yet ANOTHER appointment without my consent. This time I was smart enough to call the morning of the appointment to ask if they had ordered the part as I had gone there before and they did not have it. THEY HAD NOT ORDERED IT and thankfully I had called prior. Again weeks went by and they completely forgot about the part im sure and most importantly about me as a customer. At this point I randomly remembered months later about the part and called them and they told me nobody was in to help me so they would follow up with me later which I am sure won't happen. Mostly disappointed that they are lacking great customer service and accountability after investing in the company with services here and a car purchase overall. If you are considering a HONDA look elsewhere I mean Toyota offers 2 years free service and I am sure they treat customers way better from family experience.

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  Nathalie Nahue

  5.0

  If you need a car you need to come to Honda of Downtown Los Angeles and ask for Matt Hartman! He has made our last two car buying experiences nothing but smooth, easy, and fast. They really work with you to make sure you are getting the best deal you can. Never has buying a car been this easy!

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  Response from the owner

  Congratulations Nathalie Nahue, Matt Hartman and Honda of Downtown Los Angeles would like to say thank you for this wonderful review. We greatly appreciate you sharing your recent experience with us. Drive Safe! Gladys Dealership Guest Relations

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