Horizon Credit Union N Nevada St, Spokane, Washington

Horizon Credit Union Reviews

3.0 stars based on 13 reviews

Featured Comments:

• D

  Donna Duxbury

  5.0

  I always have a good experience with my banking. Horizon has very good customer service.

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  Response from the owner

  Hi Donna! We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve members like you. Have a wonderful day!

• A

  Amber B

  1.0

  Bottom of the barrel customer service. Like the dried up crumbs at the bottom of the bread bag.. wishing they could be part of an actual piece of bread. This is why Horizon will never be what they “strive” to be.

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  Response from the owner

  Hi Amber, thank you for leaving your feedback. Would you be willing to reach out to us at [email protected] to share more detail around your customer service experience and answer any questions that may come up? Thank you and we hope to hear from you soon.

• S

  Someone

  1.0

  I bank with a credit union for a reason. I can call them and a person answers. This used to be the case with the credit union I had that Horizon took over. Now with Horizon Credit Union I spend several minutes navigating an annoying menu system full of information that is not relevant to me. Might as well bank with a regular bank instead of a credit union..

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  Response from the owner

  Hi Tatsu, thank you for your feedback. We appreciate you sharing it here. We are working to address the delay in our call times and we are here to assist you if you have questions of how to best navigate our phone menu to get what you need. We'd be happy to have a team member reach out to you to assist you and discuss any concerns you have. If you would like to have a team member reach out, please email us at [email protected] with the best number to reach you at. Thank you. We hope to hear from you soon.

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