Hudson River Community Credit Union Broad St, Glens Falls, New York

Hudson River Community Credit Union Reviews

3.8 stars based on 17 reviews

Featured Comments:

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  Sarah Sophia Santos

  5.0

  We are very grateful with The Hudson River C.C.U..Crystal and Sue are very professional .I wanted to said thank you in general to all the staff including the nice tellers.Rolando Davila and Sarah.

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  Response from the owner

  Thank you so much for your wonderful words about our staff! We appreciate any member feedback, especially kind words about our hand working staff.

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  elizabeth n

  2.0

  I've used this bank for many years and more recently I've been very disappointed. The staff at my local branches are great and helpful. What upsets me is the online banking system. I am frequently locked out of my account, unable to get in, or reset my password. I've tried each time to reset it from home and every time it does not allow me to. I have to go into the bank and have them reset my password, then try to log in again and choose my security questions and answers. Usually this works for a while then the same thing happens again a few weeks later. I try to reset it from home by answering the security questions but then it asks me to answer questions that I didn't choose as my security questions and therefore have no answers for. I'm not typing my user ID wrong or my current password. This issue is frustrating and I'm seriously considering switching banks because of it. Update: I changed banks. I haven't had an issue since.

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  Response from the owner

  Hi Elizabeth, we are sorry to see you leave and apologize for your negative experience with our online banking system. Providing up-to-date technology in the world we live in today is a pillar of our mission and that is why we at HRCCU are currently working to overhaul our entire online banking system, so that issues like you had do not occur for members in the future. We hope you will consider us for your financial needs again in the future and value your input.

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  rye lawson

  1.0

  this place used to be great..the staff is still wonderful, but the credit union itself likes to nickel and dime the members with stupid fees for normal things like a paper bank statements, while providing useless things like coffee for free. Keep looking! UPDATE !they never sent me my statement for September, charged me for it and then when i requested an ELECTRONIC copy of the statement, I was charged $3 for it..For an EMAIL. Soon as possible, will be moving all of my accounts elsewhere..Horrible bank.

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  Response from the owner

  Hi Mr. Lawson: Thank you for the kind words about our staff. They work hard every day to make sure our members’ needs are met. We are sorry you are unhappy about the paper statement fee. This fee can be avoided by enrolling in electronic statements (which in addition to being free are available to members as soon as the first of the month) on our website. As described in your statement, a paper statement fee of $3.00 will apply to members who prefer to continue receiving a paper statement. This is part of our effort to be environmentally friendly and reduce the amount of paper we use as an organization. We appreciate your honest feedback and hope you will continue to bank with us in the future. Thank you, HRCCU

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