Human Interest Montgomery St, San Francisco, California

Human Interest Reviews

4.4 stars based on 62 reviews

Featured Comments:

• C

  CSI Payroll

  5.0

  Their software integration is a game-changer for the payroll industry. Great innovation and even better customer service. Sarah Joag and Tyler McMillen are both awesome to work with.

• B

  Barrett Windish

  1.0

  Run from this company if you are a business owner wanting to set up a 401k. Their customer service does not understand their own industry or IRS 401K rules, for months and months they were setting up a communication between me and their "Compliance Department" (which I think has to be one person with no time to communicate), after months and months and many requests I never did get a communication from Compliance. Every customer service agent says they will help, and it turns out to be another vortex of time wasting. It doesn't matter if you keep working with the same person or start again over and over with new people, ultimately "Compliance" will contact you, which with NEVER happens. After months I finally arranged a conference call with the Manager of Customer Service and the IRS, the IRS 100% confirmed that every person I spoke with at Human Interest has no understanding of IRS 401k rules including their Manager. Human Interest hides behind "IRS Rules" that don't exist for the purpose of tying up money.After leaving Human Interest they sit on your money for another 4 to 5 months. If you think Human Interest might be your best 401k option, save your time and money and teach your employees how to set up an IRA. Frustrating!!!

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  Response from the owner

  Hi Barrett, It was a pleasure speaking with you earlier today, and as discussed, your feedback is valued. We take full responsibility for the lack of communication that you've experienced during your time with Human Interest, and have since added significant staffing to our Compliance team to enhance availability for our customers, and are currently refining the training programs for our Customer Success team. We appreciate your willingness to detail your concerns, as it helps our mission of improving the experience of our current customers.

• E

  Erick Lazcano (NARFONES)

  1.0

  Do not I repeat DO NOT use these guys for your 401k unless you like feeling robbed and being ignored. Their lacking of a sense of urgency is sickening I’ve been waiting for 8 weeks now for a distribution of MY funds and these people don’t really seem to care enough of the customers they are “supporting “ again DO NOT USE FOR YOUR EMPLOYEES.

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  Response from the owner

  Hi Erick, After reviewing your recent experience, we agree that the level of service you were provided was certainly not up to our standards. We strive to ensure that our customer concerns are met with a sense of urgency, and we are sorry to learn that this was not part of your experience. While we see that your distribution check has since been delivered, we look forward to learning more about your previous concerns in an effort to improve the ways in which our customers feel truly supported. Please know that you can schedule a time to discuss your experience in more depth here: https://humaninterest.chilipiper.com/book/me/jill-dinucci.

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