Huntington Bank N 21st St, Newark, Ohio

Huntington Bank Reviews

3.6 stars based on 10 reviews

Featured Comments:

• R

  Robert Wince

  5.0

  Very friendly staff, will go above and beyond to help you

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  Response from the owner

  Hello, Robert. Thanks for the feedback! We're happy to hear that you had a positive experience at our branch. -JP

• D

  David Harrington

  2.0

  In order for this review to make sense, I must go back about 3 weeks prior to my experience that is giving them 2 stars. Three weeks ago I had a document that needed a witness for my signature. Not a notary, just a witness. I was at the Huntington in Heath and the banker there signed it no problem. However, it turns out that the form was an old version still on the government organization's website and they send an email requesting an application on the new form. I figured, no problem, I'll shoot up to the branch in Newark on my way to Kroger, do a transaction with the teller. I believe her name is Kelly and she is awesome and I gave an extra star because of her. While there I figured I could get the document witnessed again. I called in advance to make sure I didn't need an appointment but Kelly answered the phone and said anyone at the line could do it. While waiting in a very long line for which I have no problem because sometimes banks are busy, I noticed a person sitting at a desk alone. I asked if she could help me while I was waiting for the teller. She came over and I explained what I needed. She didn't introduce herself or seem very happy to be disturbed. I now think I must have interrupted her web browsing. She looked at the page that needed a signature, then asked for the rest of the document. Now, it is irrelevant what the document was, she just needed to verify that I am the person signing it. After looking at it for a while she first said that I would need a financial advisor. I explained to her that this was just a government document and ALL she is doing is witnessing my signature and nothing else. Now, it's at this point I think I fell down the Rabbit hole with Alice and Alice's elevator does not go all the way up. She says, "I'm not comfortable signing this because this section is not filled out." Now, the section she was referencing is the section that has a place for my name and signature as well as the name, signature, and organization of the person witnessing my signature. So, since I had not prefilled out that portion, she refused to witness my signature. I managed a bank for three years, have over 30 years of leadership experience, and have worked in customer service. I have a high expectation for customer service and even if I had a low expectation, Morgan would have failed to meet it. On the way out I asked if she was the Bank Manager and fortunately she is not because that would be tragic. We are planning on opening an account for my daughter and was given a bankers card two weeks ago when we were there. I came home, looked and it was hers. It quickly went in the trash. If you choose to bank with Huntington and need a banker, do yourself a favor and go to the Heath branch. We have been members since I got stationed her in 2009 but am rethinking who my family uses as a primary bank in this area. If we stay with Huntington, we will not be visiting the Newark branch anymore and certainly nothing that helps Morgan meet the goals set for her.

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  Response from the owner

  Hello David, we are sorry for the experience you had at the branch in Newark. if you wish to further discuss this matter, please send us an email at [email protected]. Thank you

• s

  scott horning

  1.0

  I called at 4:50pm and someone answered, they close at 5pm (I hated doing this, but was worried) I explained my unusual stuff that was occurring on my online banking and the lady said, “that’s above my pay grade, I will transfer you to someone who can help.” From 4:51pm I was on hold and continued to be on hold for over 17 minutes and nobody answered. Probably time to leave this bank and go with someone who values their customers.

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