InFirst Federal Credit Union W Main St, Salem, Virginia

InFirst Federal Credit Union Reviews

4.0 stars based on 17 reviews

Featured Comments:

• J

  Joni Moss

  5.0

  I love working with this bank. Helen is simply the best. She has helped me and my family so much. We wouldn’t know what to do without her. I won’t go to anyone else but her for any type of loans. She goes above and beyond to help any way she can. We are so grateful for her. Fedstar is a great credit union to bank with.

• B

  Ble101nva

  1.0

  Manager speaks to customers any kind of way. Members are not aware of changes that are going on.

• D

  Damon Gettier

  1.0

  Unfortunately INFirst seems to be following the pattern of FedStar. Recently I visited the Branch on East Main/Melrose and made a loan payment- wrote the account number on the memo line of the check and asked for the teller to apply it to my loan. A month or so later I notice the payment has not been made. After numerous phone calls to various places- I was finally able to get Jamie and she was able to apply the payment to the correct account. This one situation would be bad enough but- when INFirst “acquired” FedStar, they changed credit cards. At that time I was over the whole entity so I elected to pay off my card and not use the new card they sent me. I paid off the card and thought nothing of it until 4 months later I get a “30 day late” charge on an account I have never used. InFirst elected to move interest that was NOT on my card when I paid it off (I don't know how since I paid the balance and not just the amount on the last bill) to the new card that I have never used or.set up the account- charge late fees and put a 30 day late on my credit. To her credit Jamie did take care of the late fees and requested upper management to take-off the 30 day late which still has not been done. There is no way I would recommend this credit union to anyone. It stinks that they don't have their act together but they simply do not and I'm not sure upper management cares.

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  Response from the owner

  Mr. Gettier, Thank you for bringing these events to our attention. As we discussed on the phone today, we believe that this situation has been resolved to our mutual satisfaction. Sincerely, Martha W. Wye President & CEO

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