Innovations Federal Credit Union N Tyndall Pkwy, Callaway, Florida

Innovations Federal Credit Union Reviews

3.6 stars based on 10 reviews

Featured Comments:

• T

  Terry Lawson

  5.0

  Great people and excellent service. They truly are here to help you and the local community

• P

  Parker Sharron

  1.0

  I went in to dispute a charge and I felt like the tellers didn't want to help me, and like I was bothering them. It also felt like they didn't believe me about the situation with the charges, which was ridiculous. The teller that helped me was asking for details in a condesending way as if I was making the whole story up. Last time I checked, that's not how disputing a charge works. I've worked in customer service for over a decade and based on that, and prior experience with Innovations FCU, I definitely expected better from them. I left feeling pretty badly with hurt feelings. I don't know if they realized it, but they made me feel like a bad person and it affected me greatly. In the future, I hope they don't ruin someone else's day.

• J

  Jenn

  2.0

  Their app is great but I wouldn't recommend them for business accounts. Our cards are constantly blocked/flagged for fraud purchases and it is a nightmare trying to resolve the issues. We make repetative and large purchases and almost everytime our cards are flagged and purchases are declined. We can clear them via the automated service but still have to call card services the next day because holds have not been lifted. The last few times this has happened we have spoken to card services, who claim everything has been cleared, only to have to call back multiple times and speak with multiple people because the cards are still flagged. I also don't understand why, if there are 2 names on a business account, they have to speak with the person's whose name is on that particular card. All cards belong to the same account, which can be accessed by both people. IFCU also boasts about their online banking but require you to come in person for so much. Tyndall has much better customer service, and when you go to the drive up they don't have an offsetting can't be bothered attitude.

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