Interfirst Mortgage Company W Bryn Mawr Ave, Rosemont, Illinois

Interfirst Mortgage Company Reviews

4.4 stars based on 468 reviews

Featured Comments:

• J

  Jamesgameroom

  5.0

  Warren Gray went above and beyond to be helpful and was quick to answer any questions. My refinance rate was the same if not better than any other company. Even with a not quite excellent FICO score. Would definitely recommend and use again in the future.

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  Response from the owner

  Hi Jamesgameroom, that’s wonderful to hear. Thanks so much for leaving us a review. Have a great day!

• K

  Krissie Farmer

  4.0

  Anyone who knows me knows that I do my research. After considering multiple lenders (and I mean multiple), it was a close call between Interfirst and another lender I was connected with through Costco's mortgage program. I will forever regret choosing Interfirst. Initially, I locked in with both lenders. FIgured I'd hedge my bets. Interfirst quoted me 3.672% and the other lender 3.75%. Interfirst had zero fees. The other lender had a very low fees (required as part of Costco partnership). I noticed immediately a difference in the performance of the 2 lenders. Costco-affiliated lender was on top of it. They had my paperwork with the title company in no time and were wanting appraisal. When Costco-affiliated lender was ready for the appraisal I knew I had to choose (didn't want to pay for 2 appraisals) and based purely on the numbers, I went with Interfirst. SO DUMB. I said goodbye to Costco-affiliated lender and my nightmare began. First, the appriasal. Interfirst got to this step long after the Costco-affilaited lender. Whereas Costco lender had quoted me $750 for the appraisal, Interfirst quoted me $1500 for the appraisal. What?! I balked. After some negotiation, lender found an appraiser who said they could do it for $1100. FIne. They ordered appraisal. At this point, this was all that was holding up my file. We needed the appraisal and we were almost to close. Appraiser drags a little but ultimately does the appraisal. Appraisal is really high. It did not occur to me that it would create an issue. High appraisals are a good thring, right? (Answer; No, not when high appraisals are used to make tax esimates.) After the appraisal my loan coordinator reaches out to me to add Interfirst on my homeowner's insurance. Immediately I do that. (I should note that this was always the case. When they asked for a document, I got it to them immediately.) Out of nowhere it seems, I get an email from a NEW loan originator. My original loan originator is "no longer with the company." Strange, I think, but okay. He sends me a message indicating he's taking over and things should be good as we were almost to close. Fine. Next I get an email from a new loan coordinator. My old loan coordinator is also "no longer with the company." I google Interfirst and take stupid solace in the fact that it almost has a 5 star google rating. I google news relating to Interfirst. Turns out Interfirst just had massive layoffs. Ugh. "That's okay" I convince myself. Shouldn't affect me. We're almost to close. All of the sudden, I get a note from my new loan coordinator saying there's a problem with the Verification of Mortgage. The local lender of the loan I'm refinancing used white-out on the form. The local lender needed to update the form without white-out. Fine. Done. Then another email: The local lender didn't check these 2 boxes on the form. Need that done. Fine. Done. I grumble --Why didn't you ask for this to be updated while we were waiting on appraisal? Finally, I get a clear to close. Yay! Nope. The next day I receive AN EMAIL that states we have an issue with DTI. What? Turns out, their estimating of taxes was creating a potential DTI issue and my clear to close was yanked away. My loan was in underwriting suspension. I went to work immediately trying to figure out how I could resolve this issue. I asked questions. Received no answers. Did my own research. I even scrambled to get my property appraisal protest review expedited so that I could get a new tax number that didn't create a DTI issue. I offered them 3 legitimate solutions to clear the DTI issue, but yesterday --literally the day after the Feds adopt the biggest interest rate hike in years--I receive another EMAIL from Interfirst that they're denying my loan. Didn't have the decency to even call me. UPDATE - Interfirst reconsidered my denail and ended up following through on the loan. I very much appreciate Rocky Bergante and Michael Kerber who took over my file and made things right. Thank you guys.

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  Response from the owner

  Hi Krissie, we sincerely apologize for the experience you had, but thank you for bringing this to our attention. We will pass along your feedback to management.

• D

  Deb Ringer

  5.0

  From on line application to closing at my table great experience. Highly recommend. Chantel & Justin were my people! They were both attentive, polite, and knew what they were doing. Thank you!

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  Response from the owner

  Deb, we’re so happy to hear you had a good experience. Have a wonderful day!

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