iTHINK Financial Cobb Pl Blvd, Kennesaw, Georgia

iTHINK Financial Reviews

3.8 stars based on 14 reviews

Featured Comments:

• B

  Brian Combs

  5.0

  Been a member for a couple of years. Never had an issue with them. Always had great customer service. I just moved out of state about 8 hours away. I made the drive to my location. It was a long drive but I was in a real pinch. Rachel the member service agent was great and helped me out with everything I needed. If I am in town and need help again I would definitely ask for her. Wonderful service.

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  Response from the owner

  We are so glad you’ve trusted us to help you, Brian! Moving our members forward is what we do best.

• J

  Jason Adams

  3.0

  I’ve been with iTHINK when it was IBM and over 15 years ago when it was CMAR credit union. It seems more and more lately they have been going towards the BIG BANK style of banking. It’s harder to get a call back and when you do the language barrier causes issues. I also applied for a loan and never heard back for approval. I ended up calling several branches before I got a human on the phone and they told me it was denied without reason. After leaving multiple messages with the loan department I never heard back. Now I’m back today to pick up a check for another loan that was approved immediately. While here I asked to use the restroom. I was told me the bathrooms are closed to customers. Really, I can’t wash my hands before interacting with other people. Doesn’t seem too COVID safe to me. 5/10/2021 Update: I made a visit to make a withdrawal and was told that any withdrawal over $1000 needed to be done by appointment only due to branches not keeping these amounts of cash on hand. I find this absolutely absurd. I had to call the credit unions main number in Florida and wait for a call back just to be told that the main office would have to contact the local branch to make the appointment. Then I was told that the main office couldn’t get in touch with this branch. I later received a call back and advised them I could be making another withdrawal and it would be in cash to verify they had the funds. After all of this I am seriously debating closing all of my accounts and moving on. There’s no pride or customer service anymore.

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  Response from the owner

  Hi Mr. Adams. We apologize for your experience today and the other instances of dissatisfaction. We value you as a member and appreciate you doing business with us. We would love the opportunity to serve you better in the near future. Thank you for your many years of loyalty and being the best part of iTHINK Financial.

• L

  Lece Guyton

  1.0

  We were looking into opening a savings account for our kids.Desiree and management kept on pushing my husband to get an account when he wanted to shop around for others. Then when he was sitting in his car in the parking lot on his phone they called the police and said that he was stalking and a fraud. Which my husband never gave them any information and he scheduled an appointment to be there. Never will we go there again. Will call corporate thank you 😊

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  Response from the owner

  Hello Lece, We appreciate your initial consideration to do business with us. We are sorry to hear about your experience today and your dissatisfaction.

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