iTHINK Financial Roswell St, Marietta, Georgia

iTHINK Financial Reviews

3.0 stars based on 6 reviews

Featured Comments:

• R

  Rose Williams

  5.0

  Great customer service always put first!

  ---

  Response from the owner

  Hi Rose! Thank you for the 5-star review! We are pleased to hear about your experience. Thank you for doing business with us and being the best part of iTHINK Financial!

• C

  Ciara Jones

  3.0

  Overall great Credit Union. Just an inconvenience that you cannot deposit funds into your account from the ATM Machine outside the Bank, without going into the bank to do so.

  ---

  Response from the owner

  Hi Ciara. Thank you for visiting our Marietta branch. For added convenience, checks may be deposited using our Mobile Banking app. We value you as a member and appreciate you doing business with us.

• J

  Justin Kicklighter

  1.0

  After 11 years, I will be leaving IBM/iThink Financial. When I financed my vehicle through them, there were some forms missed on their part. They "attempted" to send me the form via mail for a year, but I never received it. I finally received the form via Certified mail and it stated that my vehicle loan interest rate was going to increase to 15% unless I turned in the form. I took the form to the local branch and of course when they withdrew the payment the next week, it was still at the 15% rate. I called and they stated that they had not received the form for my wife, which was never included in the Certified Mail package. So I took my wife to the local branch and submitted the form. I called to ask for my $600 over two months in interest back and they stated that they would not retro it back. I am pulling all of my accounts from iThink financial as soon as possible and they will lose more than $600 in interest. It is so unfortunate that I can't receive a refund for an insanely high interest rate. On top of that, I have submitted a Contact Form submission and requested a called from my local Branch Manager and couldn't even get someone to reach out to me. This Credit Union was, in the past, very personal but not any longer. Sorry that you have lost my business over something so small.... to you.

More reviews (3)