Georgia's Own Credit Union Cobb Pkwy, Marietta, Georgia

Georgia's Own Credit Union Reviews

2.6 stars based on 66 reviews

Featured Comments:

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  Pari Majd

  5.0

  I received an extremely low apr (the best rate I found) for my auto loan. I came into this branch at 5:15pm on a Friday, but I was not confident I could recieve help as it was so late in the evening. I was certain I'd have to wait until Monday to purchase my dream car. However, Michelle was there to help. She went above and beyond to help me receive a check on Friday: working until 6pm to ensure there were no errors in the paperwork and the amount was correct. Her patience and willingness to help on a Friday afternoon was exemplary. Michelle made my first experience at Georgia's Own and first purchase of a vehicle an extremely positive first-class experience. I will be recommending her, this branch and Georgia's Own to friends and family.

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  Response from the owner

  Thank you so much for the review and glad we could help with your auto loan!

• A

  Allison Holtzclaw

  1.0

  The customer service my husband and I have experienced has been an absolute nightmare. He has been with the bank for 12 years and is being talked down to, talked over, and his loan officer is literally never available to to complete the simple task of getting the boat loan he applied for. Not to mention, I just spoke with another representative that told me our loan officer had the information needed and would be calling my husband shortly, for the loan officer to then email my husband and say she never got the information she needed. So now we have moved onto just simply lying territory. It is very disheartening and frustrating to sit on hold and hear how “easy it is to get a boat loan” when we have been waiting for over a week and nothing is completed because the loan officer is never in the office when we call and no one else will help us just complete this task. You people are wasting your customers time and you show absolutely no care for your job. I will be leaving reviews in every possible place letting people know how poorly this place is being run and for people to not waste their time and energy with this bank.

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  Response from the owner

  Allison - We understand the frustration with your recent experience and make no excuses for the level of service it sounds like you have received. We would love the opportunity to assist you with your boat loan if you'd like to provide us your contact info at [email protected]. Thanks!

• V

  Vicki Warren

  2.0

  Was on hold for over 30 minutes. Representative was not extremely helpful. Had questions about upcoming changes to their bill pay feature . Still have questions. Definitely not the quality customer service of previous years.

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  Response from the owner

  Vicki - Apologies you were not helped sufficiently. We'd be happy to address any of your concerns surrounding the upcoming changes if you'd like to reach out directly at [email protected]. Thanks!

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