Jefferson Financial Federal Credit Union Wall Blvd, Gretna, Louisiana

Jefferson Financial Federal Credit Union Reviews

3.5 stars based on 6 reviews

Featured Comments:

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  Sarika Foucher

  5.0

  So friendly and helpful!!!! Whitney helped me and she explained everything to me and was awesome!!!!!!

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  S Martin

  1.0

  This bank operates like a third world country where technology hasn't reached....this bank NEEDS some serious technology investment. There's one 1 Atm and if its broken....there's nothing you can do, expired debit cards are not automatically sent to you...in order to speak to SOMEONE is easier to get in touch with UFO before you can speak to even a machine...the selections are very poor and the online banking is also has very poor selections. I wanted to do my mortgage and auto with them and decided to just go somewhere else because it was SO difficult for someone to call me back, it feels like if they don't want your money .....maybe that's why they're small....they'll be always small and mediocre if they don't address observations from the other side. ...I hope they do! In the meantime I'll be closing my account because its useless, I couldn't use it during the hurricane because it got locked and I couldn't reach a human being on the phone to unlock my card.... In response to the replied message: no, I Never got a renewal card in the mail. The branch on wall Blvd only has 1 Atm (that was broken at the time I needed to use ) and the one on west bank expressway (was broken as well )....as a customer perspective , no.. those were my only specific concerns and circumstances, hope this is taken as constructive criticism to improve future performances and deficiencies...

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  Response from the owner

  Good afternoon, we have numerous ATMs across the greater New Orleans region. We also participate in shared branching which allows our members to access ATMs from other credit unions across the country at no charge. In addition, debit cards nearing expiration are automatically sent to our members via mail - this means members do not need to call in to request one. In addition, we offer numerous ways to speak with our team: in person at a branch, via telephone, secured messaging in Online Banking and live chat services in Online Banking. Member experience is important to our team. If there is a specific concern related to your account and additional circumstances that we can look into to assist you, please email us at [email protected].

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  Talia Horn

  1.0

  Would give 0 stars if I could! Hurricane passed two days ago and I am still unable to access MY money! This is ridiculous! How am I supposed to get what I need at a time like this!?

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