Jefferson Security Bank Edwin Miller Blvd, Martinsburg, West Virginia

Jefferson Security Bank Reviews

3.3 stars based on 7 reviews

Featured Comments:

• J

  Jackie Gregory

  5.0

  Kelly has been so hopeful and solved many of the problems. Thank you. Customer service is horrible. They closed my account without even notifying me even though it was actively being used. Got the account reopened supposedly, had to call multiple times. Everytime I called they never tried to hear what I was saying and would start talking before I was finished saying let me get you this person or that person. Account was finally reopened and got my check deposited. Perfect or so I thought 🤔 go to use my card, it doesn't work. Drive to the ATM did a balance inquiry, it knows my account number but the card is invalid. Explanation please! Needless to say. I'll be closing the account after bills are finalized. In the beginning it was a great bank but I highly recommend you find another big with better communication.

• c

  connie heyer

  1.0

  We own 2 businesses in town and was doing our banking through JSB. We needed to sign some paperwork and showed up at the main branch in Shepherdstown. Christine had called us to come in. When we arrived, we were seated and waited for 20 minutes. We asked if someone else could help us, and Christine became very rude and dismissive to us. She literally rolled her eyes and turned her back on us and walked away. Terrible customer service! We will be immediately moving our accounts to another bank who appreciates local business!

• H

  Heather Marshall

  5.0

  They are very courteous and helpful.

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