Justin State Bank FM156 Justin, Texas

Justin State Bank Reviews

2.9 stars based on 7 reviews

Featured Comments:

• h

  huites99

  5.0

  Small bank with a big heart for service.

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  Response from the owner

  Thank you for your comment. We enjoy serving our customers!

• J

  Jeremy Denney

  1.0

  Went into justin state bank today to exchange $500 for smaller bills. Heading out of country for vacay. The not so nice teller behind the desk asked right off the bat if I banked there. Said no, been a justin resident for 18 years and bank at wells fargo even longer. She quickly replied she can only do $100, bank policy if your not a customer. I am a customer though and now she just put a horrible taste in mouth about moving my accounts over. Anyway.....left and while driving began thinking about it. Really bent me sideways on all of it, so I call back to speak to a manager or president.....no luck...all gone! Explained to the lady on the phone what happened....she responded by saying that has been in effect for 4 years and that it is a federal regulation!!!! Told her that it was not a federal regulation, had done it at another bank about 6 months before for a different trip. She said thats the way it is. So went to access bank a little further down the road and they were happy to do it. Told the manager what justin bank did and said, he just smiled and said that's not right. No such regulation. I would go to my bank but there is not one very close....in case you were wondering. Point being...I will not do business with Justin State Bank now or in the future due to the ridiculous policy of exchanging currency and employees flat out lying and being rude. If your Policy of not exchanging money is an attempt to get people to move accounts over to Justin Bank then you managed to do right the opposite.!! Good luck to them.....see why they have a 3 star rating.

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  Response from the owner

  We regret to hear you recently had a frustrating experience in our bank lobby. While there are Federal and State regulations that govern many bank processes and procedures, cash limits for non-customers is bank policy rather that federal regulation. We would certainly appreciate the opportunity to have a manager address your concerns further. Please email us at [email protected] with your contact information.

• S

  Silver Sanitarium

  1.0

  New President, Ben I think his name is treated me terribly after being a customer for 20 years. I went to a new Bank and won't be back!

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  Response from the owner

  We always want our customers to feel valued, especially after being with us for so long. Please contact us so we can address your concerns.

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