KeyBank Western Ave, Guilderland, New York

KeyBank Reviews

3.6 stars based on 8 reviews

Featured Comments:

• G

  Gregory Reinhart

  5.0

  Drive through is narrow!!! This location has always been good to me. Small or no waits and friendly and knowledgeable staff. The location is in an easily accessible and convenient location. The drive in is narrow, but if you fold in your mirrors you are able to get an 250 or 2500 series truck in it.

  ---

  Response from the owner

  Hi Gregory- Thank you for the 5-Star rating and feedback. We will forward this great feedback to our branch colleagues. If we can be of assistance, please feel free to reach out anytime. Have a great day! Thanks ^KC

• J

  John Ellsbury

  5.0

  The best in professional financial advice, Excellent customer attention. Kudos to this location.

  ---

  Response from the owner

  Thank you for the kind words John! That is the type of experience we want our clients to have. We are here to help if you ever need us! Have a great day!^CH

• Q

  Quang Huy Truong

  2.0

  There’re two experiences that make me disappointed with the bank and this branch. Firstly, when I open the account, the agent made me come back with my wife to sign in person for the secondary card, which never came to her, and which I can order on the phone with other banks. Secondly, when I relocated and had to closed the bank, the agent on the phone was pretty sure that the check for the balance left will be sent to me in 5-7 business days. After 2 weeks, I called again and another agents said 5-7 days is the time to close the account, for the check, it will take 15 more business days(!!!) Lesson learned.

  ---

  Response from the owner

  Thank you for the feedback Quang. I will pass your concerns along. If you have additional feedback, please E-mail them to us at [email protected] include your full account name with a contact phone number and zip code. Thank you. ^JL

More reviews (5)