KeyBank Washtenaw Ave, Ypsilanti, Michigan

KeyBank Reviews

2.7 stars based on 12 reviews

Featured Comments:

• N

  Nathaniel Myers

  5.0

  I was new in town and had done previous banking with Key in Ohio, same as my family. I actually opened my first ever savings bank account at a Key branch when I was a young kid and they offered those accounts for kids. Anyways, the employees were very nice, asked if I wanted anything to drink while I waited for the branch manager to set me up with a checking account. I only had to wait between 5-10 minutes, I could see she was finishing up a call. She was super friendly and walked me through the process. I believe I opened a student account or young person account with no minimum amount of money to open. I moved here to be a Washtenaw Community College student. So it was free to open the account. The manager made it a quick and easy process: two forms of I.D. and a couple signatures and I had my very own checking account with debit card. Thanks Key bank!

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  Response from the owner

  Hi Thomas- Thank you for taking the time to create this review. We will forward this great feedback to our branch colleagues. We are always here to help if you need us. Thanks and have an amazing day! ^KC

• B

  Bruce C

  1.0

  I was enticed by the no fee no minimum checking which I opened today but I can't seem to access online banking. Apparently the system has been down all day because a notice appears on the sign in page saying some functions are unavailable. I sincerely hope day long system failures aren't the rule or this will be a very short relationship!

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  Response from the owner

  Hello Bruce - We appreciate the feedback and will pass this along to our Digital Partners. Feel free to reach out to us at [email protected] if you have any additional concerns and reference case# 74788. Thank You. ^DD

• C

  Caleb Vance

  5.0

  Kris is the man! He was hustling all over the place making plays for the customers!! Dawn is new but you can tell she is obtaining the ins and outs of Key Bank and is super nice and charismatic! Great experience thus far 🙌🏽💰

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  Response from the owner

  Good morning Caleb, Thank you for taking the time to provide us with your feedback and 5-star rating! We are pleased to hear about the experience you had at the Washtenaw branch. Please know that we've forwarded over the kudos! Hope you have a great weekend 😀. ^PR

More reviews (9)