KeyBank E 71st St, Indianapolis, Indiana

KeyBank Reviews

2.4 stars based on 9 reviews

Featured Comments:

• H

  Hani Izem

  5.0

  This is my favorite location. The team is very professional Merinda is always there for help

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  Response from the owner

  Thank you, for your branch experience feedback Hani, have a great day. ^JL

• E

  Erin Kirby

  1.0

  This branch is horrible. The tellers go out of their way to keep your money…they’d rather do just about anything other than give you your own money. I tried to cash a check today, and the teller wouldn’t do it because my account didn’t have enough funds to cover the check. In reality, my account had well over the amount I wanted and when I went inside to show the teller she was wrong, she then wanted me to sit down in the lobby and wait, even though there were no other customers in the bank. As usual, there was no manager available either. This place is a joke and their employees are unfriendly, unhelpful, and apparently not very bright. It wasn’t difficult to find out that I had funds to cover in the attached savings account. Just took a tiny bit more effort and that was too much to ask.

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  Response from the owner

  Hello Erin, we are sorry to hear about your experience. Please email your full name, billing ZIP code and phone number to [email protected] and reference case# 70090 if you require assistance. We are happy to call and look into what happened. Thank you.^CH

• C

  Christopher Wash

  1.0

  One star is one star to many for this bank/location. Only people they care about is their self and their money. My wife and I went to the KeyBank location @ 71st and Binford to make a cash deposit on Sunday, October the 31st, to cover bills that were going out the next day. After inserting the cash, the ATM said unable to complete transaction. Did not get back my cash or debit card. Called the bank the next day, spoke with the manager. He went on to say there was nothing he could do to help get my cash back that I put their ATM. He said just just file a dispute to try and get your money back that way. After calling to file a dispute, they are now saying it could take up to 10 days to get my money back, that their machine took in the first place. Thanks to THEIR ATM machine taking over Three Hundred dollars and not crediting my account, I had to two bills not go through. I have never had a bank treat my wife and me like this. Not one person took time to even apologize for the inconvenience or try to help us. They just keep passing us on from one person to another with no resolutions.

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  Response from the owner

  Hi Christopher - We're sorry to hear about your experience. I assure you that our Disputes Department reviews each individual case as quickly as possible. Key will complete the investigation or provide provisional credit within 10 business days. In your Online Banking profile, you can now view real-time information on the status of pending disputes. If there's anything more we can look into, please email us at [email protected] and include case #68112. ^SH

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