KeyBank W Main St, Monongahela, Pennsylvania

KeyBank Reviews

3.0 stars based on 8 reviews

Featured Comments:

• D

  Debbie Lenzi

  5.0

  Key bank employees are always competent, friendly and helpful when I visit the branch! Excellent customer service and their drive thru makes banking convenient!

  ---

  Response from the owner

  Thank you for the kind words Debbie! We appreciate you taking the time to let us know about your experience. Thank you and have a great weekend!^CH

• A

  Aaron Johnson

  2.0

  The workers are great inside but my god the outdoors ATM is infuriating. First time I used it to withdraw cash (June 2021) it literally ripped my bills in half. Had to go back the next day to exchange for fresh bills. Went there again a few days ago and the machine literally froze and wouldn’t eject my card. Now I’m out of a card for 3-5 business days because of a technical glitch. This machine needs to be serviced if not replaced outright! Edit: happened AGAIN

  ---

  Response from the owner

  Thank you for the feedback, Aaron. We would like to look into this further for you. Please send us an email at [email protected] with your full name, zip code, and phone number. Please reference case #66475. Thanks ^KC

• L

  Lisa Novak

  1.0

  A day ago(Thursday)Key Bank made an ERROR and duplicated my car payment check, it was withdrawn twice. I talked to customer service and they were aware of the problem and was told they were taking care of it. I called back this afternoon and was told the funds would not but put back into my account until MONDAY!!! I have an automated withdrawal coming out today which will make my account overdrawn and make my payment late! It's good to know KEY will be taking care of the fees incurred, but what about the trouble I have to go through to explain all of this to them. AND THE FACT THAT I WILL HAVE NO MONEY UNTIL MONDAY!!!!! Why can't you refund the money as fast as you take it away??????? Will you be paying the interest on the credit cards I will have to use to get through this weekend????? It would not let me post unless I gave 1 STAR

More reviews (5)