KeyBank Ridge Rd, Lackawanna, New York

KeyBank Reviews

3.9 stars based on 5 reviews

Featured Comments:

• S

  Sammy Koch

  5.0

  The bank is small but that makes the experience more personal. I really love the staff at this location. I've never had a matter that they weren't able to help me handle. A great bank all around!

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  Response from the owner

  Hi Sammy, Thanks for the shout out and kind words, we really appreciate it and we appreciate you being our client. Let us know if you ever have any questions/concerns, we're here to help. ^LH

• R

  Randy Wise

  1.0

  Worst bank I have ever dealt with. Fraudulent activity to they hold $6000 hostage and expect someone who now lives 1200+ miles away to come in. Muhammed is useless 4 calls excuses excuses, never calls back.

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  Response from the owner

  Good Morning Randy, sounds like it has been a very frustrating experience for you and I apologize for the lack of follow-up. I can have this escalated for you, just send an email to [email protected] including any additional info along with your full name and phone #. Also, please include case #77533 in the subject line. Thanks! ^LH

• A

  Angel Aviles

  1.0

  They block my card and they can’t find what’s the problem...call costumer service and they send me to this bank and then I go to this bank ask for help and they send me to call costumer service again! And I call costumer service and they tell me I need to go to the bank with my license and they can help me...4 days without my card and I need to pay bills.

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  Response from the owner

  Hi Angel, thank you for getting in touch. Protecting our clients from potential fraud is one of our top priorities. We apologize for any inconvenience. Please feel free to email your contact information to [email protected] if you still require assistance. Happy to call and review the card status with you. Thank you!^CH

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