KeyBank Delaware Ave, Buffalo, New York

KeyBank Reviews

2.2 stars based on 10 reviews

Featured Comments:

• N

  NIna Juncewicz

  5.0

  Mr. DeMarco, is accommodating and understands the business and family needs we have in banking. He is professional and helpful. We are fortunate to have in our financial corner. All things being equal, Key Bank will always be our bank of choice so long as Mr. DeMarco is in charge.

• N

  Nicholas Howard

  1.0

  I should’ve read the reviews before making a cash deposit at this bank atm. Tried to put in $180, atm gave me back $5 with a receipt saying that my transaction could not be completed. Went in the bank with my two year old son to resolve the matter. Was told that he will have the atm lock guy look into it and call me back by the end of the day. He didn’t. I called the bank only to be told that I have to dispute the charges. Tried to dispute the charges, customer service told me that there is no record of my deposit. Said they sent me a letter, they didn’t. My account was charged with an overdraft fee. None of these issues have been resolved and they kept on telling me that there’s no records of me being there even though there are cameras at every ATM. Didn’t know that this is their mode of practice to swindle every dollar out of their customers. Closing my account and will contact BBB.

  ---

  Response from the owner

  Nicholas, I’m sorry to hear you had this experience. To have your concerns forwarded for reviewed. Please email us at [email protected] with #36612 including your full account name, a contact phone number and zip code. If possible, with a copy of the ATM receipt. In addition, please file an ATM dispute by calling us at 1-800-539-2968, if not done already. Thank you. ^JL

• K

  Kamali Liyanage

  2.0

  Posting this review solely based on a couple of the tellers at this location. Was helped by a younger female teller today who had her name tag mostly covered by her sweater. First name started with “A...”. She looked like she had permanent angry face. I went out of my way to be nice to her, saying hi, asking how she is, smiling. Got nothing back other than attitude, and mumbling. Not the first time I’ve encountered attitude tellers at this location. Perhaps you guys should look into some “niceness” training. Totally turned off from coming here for teller services and from now on I’ll forget convenience and just go to my normal branch. The relationship/personal bankers on the other hand here are the great. Especially Megan, who is as sweet as one could be!

  ---

  Response from the owner

  Thank you for the feedback Kamali. I will forward you comments/concerns along to the branch. ^JL

More reviews (7)