KeyBank W 117th St, Cleveland, Ohio

KeyBank Reviews

3.6 stars based on 18 reviews

Featured Comments:

• C

  CINNAHMON STIX

  5.0

  Very nice and clean bank. The tellers are always welcoming and ready to help you with all your banking needs

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  Response from the owner

  Thank you for sharing your experience! We're always here for you, and we're so glad you've chosen to bank with Key. Happy holidays! 🎁 ^SH

• P

  Philip Hall

  1.0

  Very disappointed in the way they treated me when closing my deceased mother's account. They gave me a list of creditors that she owed (2 for $638.00) that I was handling myself but none of their business. Today pennies matter

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  Response from the owner

  Hello Philip, This certainly isn't the type of service we strive to provide and I apologize for your experience. I will be sure to pass this along to our branch partners. ^LH

• W

  Waverly Willis

  1.0

  I opened a business account. I asked for my account to be put under my tax ID number however it was not. I asked the Thomas the bank manager Thomas to help me fix this but he told the way my business is set does not matter. It is unacceptable to tell a customer any issue they are having does not matter. Also he told me he could not get my BUSINESS NAME on my BUSINESS CARD. Thanks Thomas from key Bank on West 117th by Target. What a terrible way to represent Key bank.

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  Response from the owner

  Hi Waverly- We would like to take a look into this with you. Please send us an email at [email protected] with your full name, zip code, and phone number. Please reference Case #70626 in the Subject Line. We will forward this case to our Branch Management team, and you will be contacted within 2-3 business days. Thanks ^KC

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