KeyBank Pacific Hwy, Federal Way, Washington

KeyBank Reviews

2.1 stars based on 13 reviews

Featured Comments:

• T

  Timothy Hill

  5.0

  Catherine was honest and very helpful

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  Response from the owner

  Thank you for providing your feedback Timothy! We are glad to hear that you had a great experience. Thank you and have a great weekend!^CH

• e

  erick RE

  1.0

  This bank is trash I went to cash a check and one of this lady did not want to cash it,she toll me that the check probably was stolen or something like that basically she was very rude it never happens to me before very racist lady I think people like that should no be working at this kinda job, is totally wrong and is not acceptable ,and she also was asking me for my social security number and gave her everything she was asking for and still don’t want to cash it. But I call the person who gave me the check and she was able to come down and get cash for me but it shouldn’t be this way is so wrong! 😔

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  Response from the owner

  Hi Erick- We would like to escalate your concerns for you. Please send us an email at [email protected] with your full name, zip code, and phone number. Please reference Case #75319 in your subject line. We will forward your concerns to our Escalations Team, and you will be contacted within 2-3 business days. Thanks ^KC

• N

  Nancy

  1.0

  Not enough bandwidth and employees. If a customer comes in to open a bank account they should accommodate. Have to go to my credit union they always accommodate my requests in a timely manner.

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  Response from the owner

  Hello Nancy, we are sorry to hear about your experience. We are happy to accommodate walk in clients, but we recommend making an appointment to receive the best possible service and reduce wait times. You also have the option of opening an account online at www.key.com if you prefer. No need to go anywhere and wait! Hope this helps. Thank you and have a great weekend!^CH

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