KeyBank E Fairview Ave, Meridian, Idaho

KeyBank Reviews

2.6 stars based on 10 reviews

Featured Comments:

• L

  Lori

  5.0

  Alin, at Overland Key Bank in Meridian was so great to work with. My dog had chewed off corner of a hundred dollar bill. I took to my key bank on Fairview and Locust Grove and gray haired lady looked at it and said she wouldn’t take it and to mail to treasure!!! I told her I have been with key bank over 30 years!! I asked for address for treasure and she told me to google it under gov.com. I was very upset. I Left and I then called another key bank and Alin checked with his manager and was happy to exchange for another hundred dollar bill because less than 85 percentile chewed bill was missing and he said he would send to treasure. Exceptional customer service!! Thank you Alin!!!! That bank will be where I go from now on!! No going back to bank on Fairview and Locust Grove!!

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  Response from the owner

  Hi Lori, So happy to hear that Alin was able to help you. Thanks for sharing your experience, we really apprecite it. Have a great day!! ^LH

• M

  McKay Kropf

  1.0

  Melissa sucked at resolving my online banking/fraud issue. I gave all the correct info too & she had no solutions

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  Response from the owner

  Hi there - We would be happy to look into your issue. Please email us at [email protected] with your full name, zip code, and phone number, and include case #68692 in the subject line. ^SH

• E

  Emily Healey

  1.0

  The worst customer service I’ve ever experienced. Their ATM was empty and I was still charged the amount. I kept the receipt that says it was unable to dispense amount and have been given the run around on the disputed amount for a month, even after providing proof on the receipt. I would never suggest keybank to anyone. It’s a shame their call centers ruin their rapport compared to how their branches operate. Unfortunately, their employees at the branches cannot help with anything aside from opening an account or cashing checks. It’s unfortunate that you will continue to lose business due to outsourcing your dispute, fraud, etc. department to a call center that does not care about your customers.

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  Response from the owner

  Hi Emily - Please send us an email at [email protected] with your full name as it appears on file, zip code, and phone number (no account numbers, please). We'd be happy to address any additional concerns you may have. ^SH

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