KeyBank W Idaho St, Boise, Idaho

KeyBank Reviews

2.6 stars based on 8 reviews

Featured Comments:

• J

  Joseph Freeman

  5.0

  All branch staff is personable, courteous, professional and helpful. This is what banking used to be like at other institutions a long time ago.

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  Response from the owner

  Thank you for this great compliment Joseph! We appreciate your business and we are here to help if you ever need us. Have a great weekend!^CH

• M

  Michela Swarthout

  1.0

  KeyBank violated several banking laws when handling my account. My account number was listed as an alleged asset in a divorce case that I had nothing to do with. The petitioner of the case subpoena’d my bank account information, including statements for the last two years, and KeyBank immediately sent it to these people I do not know and certainly would never give confidential documents to, and without notifying me (not even to this day). These documents were then submitted to an unsealed court case for even more people to view. When I contacted my local branch (702 W Idaho St, Boise) about it, I was told they would help me figure out what happened. Once they spoke to legal, they told me to get an attorney for further communication with them. Which I have. After those involved in the case received my bank account information, I found a filed affidavit from the plaintiff (of the case I’m not involved in) under oath claiming that, “Based on my conversations with bank officials, I believe [respondent] maintains accounts at KeyBank which continue to hold substantial value.” This means that KeyBank officials shared information about the balance of KeyBank accounts with a person who has no right to view or even discuss them. Bottom line is, don’t bank with KeyBank if you want to feel secure with the banking laws established by the government to protect you. UPDATE: KeyBank has now cleared the money out of my account and claims I owe this person $891,000 now...in a court case that I am not a part of.

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  Response from the owner

  Good Morning Michela, What you described certainly sounds frustrating and if you'd like to provide any additional info, please send us an email to [email protected]. Be sure to include your contact info, so we can get in touch. Reference case #29659 ^LH

• N

  Nabil Kaali

  2.0

  Went to open account, asked them to do a promotion. Manager Raj said he'll get it but never did. Bad service.

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