KeyBank Se 67th Ave, Hillsboro, Oregon

KeyBank Reviews

2.7 stars based on 11 reviews

Featured Comments:

• D

  Dr. Tony Rhodes- Chiropractor

  5.0

  Tiyana Martell has been a huge help for me as I am expanding on my business. She's been very helpful with understanding SBA loans and merchant services for the health care industry. I have been with Wells Fargo for decades and finally decided to explore another bank and I am very happy with Key Bank and Tiyana's team. Thank you.

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  Response from the owner

  Good morning, Dr. Rhodes! Thank you so much for the glowing review! We're always here for you. Have a wonderful day! ^SH

• J

  Joseph Stratton

  1.0

  Terrible banking policies. Illegally opened an account in my name and will not disclose my information to me because I cannot provide information in the account that was never given to me but still requested my full social, name, address, dob, phone number. Every single person I spoke with asked for this information but it clearly states in the one and only email I received that you don't ask for this information outside of being in person. Terrible customer service. After an hour on the phone with 3 different customer service representatives and a manager I still received nothing. All 4 agents gave me different information. I called at opening, 9am, told them my issue. They took my information and said someone would call me by the end of the day because they were busy assisting other customers. I was provided no other options or information. Worst decision to try banking with them. 1 star because 0 or negatives aren't possible. Update: an additional hour on the phone with a bank branch representative and their manager before I was transferred to another customer representative to be denied any actual help again. On a side note: only 1 representative out of the 7 had good customer service skills and that happened to be the last person I spoke with. The branch manager, as unhelpful as she was, at least tried to help. Every other representative I spoke with immediately had an attitude and continued to become more abrasive until the call ended or they passed me onto another person. Out of the 7 people I spoke with, only 1 seemed to know what they were actually talking about. None of your employees seemed to be in agreement with anything that was said to me other than your policies were unfair and your online banking is broken. Long story short, illegal, unfair and morally wrong banking practices. Misinformation. Long story: I applied for an account online. Simple enough right? Instead of getting confirmation about my account, after submitting my application I was prompted by the website that I was awaiting approval. This prompt implied I was waiting for approval, not that the account was opening nor did it notify me that an account would be opened in my name. At one point I was asked for a deposit amount but it did not actually let me make any kind of deposit or ask for information required to do so. I did not create an account and it will not let me create an account. They only information I have received from keybank is one email with the type of account, the last 4 of the account number and the day it was opened. It tells me to log in but provides no information on how to do so. KeyBank will not provide that information or fix the issue. Every employee I spoke with, even managers, said I should have been given an account number, I should have a receipt for my deposit and that I should have had instant approval. They suggested it was my mistake that I wasn't given an account number. I was told I shouldn't have been able to create an account without a deposit. Another idea was that my account is open but processing because I applied online and I did it after normal banking hours. I can't close the account because it isn't "open" but I can't open the account because I don't have an account number and they refuse to give it to me. Even if I'm able to find a way to close the account I'll have to pay the fees associated with keeping the account open and pay additional fees for closing it. I was interested in KeyBank because of a promotion and it's suggested ease of access. Now all I feel is scammed and taken advantage of. On top of that, I wasted time to be treated like a 2nd class citizen by multiple employees and will most likely wind up paying for it financially or theyll ruin my credit as before mentioned in other reviews.

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  Response from the owner

  Please email your full name, billing ZIP code and phone number to [email protected] and reference case# 73597. Our Escalation Team will contact you within 2 to 3 business days. Thank you.^CH

• J

  Joseph Stratton

  1.0

  They will take your information and money but will provide you nothing. Then they'll charge you fees for that too.

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  Response from the owner

  Please email your full name, billing ZIP code and phone number to [email protected] and reference case# 73597. Our Escalation Team will reach out within 2 to 3 business days. Thank you.^CH

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