KeyBank Maine St, Brunswick, Maine

KeyBank Reviews

3.4 stars based on 4 reviews

Featured Comments:

• A

  Alicia Combs

  5.0

  I've been using KeyBank & the KeyBank app for about 4-5 years, I've always had great service here at the Brunswick location. They helped me get my first credit card & the app is easy to use.

• F

  Frank Petrulli

  5.0

  Closest I can get to a credit union's way of doing business. They loaned me money when I was in a dire situation when my c.u. refused, at a fair interest rate.

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  Response from the owner

  Hey Frank - Thank you for the kind words. We are so glad we were able to help you. We look forward to doing more business with you in the future. Have a nice weekend! ^JF

• T

  Ted L

  1.0

  $7.50 charge to cash a certified check from this institution is absurd. Teller was rude when I told her I had no interest in opening an account at a bank that soaks it’s customers with these types of fees! Brunswick is lucky to have plenty of other banks who value customers. The canned response from the owner defending this fee as “reasonable” is a clear example of why JD Power ranked Key Bank LAST in customer satisfaction in the New England region. These guys just don’t get it.

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  Response from the owner

  Thanks for taking the time to review us. KeyBank charges non-customers a fee to cash a check at our KeyBank branches. While we believe the fee is reasonable, and is an industry standard, I understand your frustration. None of us likes to pay fees, even when we understand why they exist. I would like to offer you an explanation: KeyBank is glad to render services to our customers – services they pay for through regular checking account service charges. We are just as glad to render these same services to those who are not yet our customers – we simply ask that they “pay as they go” for them. Checks cashed by those who are not our customers still require the same level of service, hence the fee. We also feel strongly that consumers should have the choice to either cash a check at KeyBank and pay the fee, or choose not to, and go to their own financial institution. That is why the teller informed you of the fee before you completed the transaction. Please be aware that KeyBank policies comply with the Uniform Commercial Code. Please let me know if there is anything further you would like to discuss in regard to this. Thanks! ^ JJ

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