KeyBank E Arizona Pl, Aurora, Colorado

KeyBank Reviews

2.4 stars based on 26 reviews

Featured Comments:

• A

  Axum Abate

  5.0

  The best banking experience I have ever had all because of Abel. He helped me with so many of the problems I didn’t even know I had with such a welcoming personality, that I had to refer my Mother and My sister. 10/10 customer service!!!

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  Response from the owner

  Axum, Thank you so much for the kind words and shout out! We're happy to help! I'll be happy to share these kudos with Abel and the team. Have a nice weekend! ^CS

• L

  Lawrence Hupp

  1.0

  You can’t win here. Long waits at the drive through ~ long waits inside. Hire people.

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  Response from the owner

  Hi, thank you for your feedback, Lawrence. Will pass your comments along. ^JL

• R

  Raechel Tallon

  2.0

  So I went to this bank Wednesday, (8/18/2021), and was accused of stealing their tube by Kelly in the second drive through lane... right off the bat when im trying to make a deposit and change for my company, she accuses me. "You're the last one who went through there". Let me remind you, the last time I went to the bank was the previous Saturday and when I went, the tube was gone and I had to switch lanes. Definitely not the way you approach a customer who works for a major company and banks with you. Ive never had a problem with Andrew or Melissa but the one time I go in, im accused by someone new. Which is funny because today, (8/20/2021), im in the first lane and someone who pulled up after me is served before me and drives off with the tube and then brings it back. ...but I stole it right? This is why we check cameras folks.

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  Response from the owner

  Raecheezy -Thank you for letting us know about your experience. I'll be happy to pass this candid feedback along to the proper management for you. Please write us at [email protected] if you'd like someone from our escalations team to reach out and discuss in more detail. Please reference Case#64500. ^CS

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