KeyBank OH Streetsboro, Ohio

KeyBank Reviews

2.3 stars based on 9 reviews

Featured Comments:

• P

  Patrick Innocenzi

  5.0

  I recently switched over to key bank. I had the chance to meet with the manager Jonathan. He was polite and courteous. He reviewed some of my banking finances and showed me how my other bank was charging me fees that I shouldn't have been charged. I cant enough good things about this branch!! I'll be referring my friends and family to this branch!!

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  Response from the owner

  Hi Patrick, Thanks so much for the 5* rating and feedback, we really do appreciate you taking the time. I'll be forwarding this to our branch partners. Hope you have a great day!! ^LH

• J

  Josh Goodheart

  1.0

  Went in with a few questions about getting direct deposit and asked about getting a voided check. Was rudely told my account doesn’t have checks. The rudeness of the teller was so much that I actually grabbed her card to know who I was dealing with. Cynthia was very rude and once she realized I was mad tried to play it off like she wasn’t like that at the beginning. Customer service was terrible. Can’t believe she works as a teller with attitude like that.

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  Response from the owner

  Hi Josh! We're sorry to hear about your experience today. A voided check is not required to set up direct deposit, as long as you have access to your full account number and routing number. You can find this information via online banking. We also have a form on our website that you can return to your employer, located here: https://www.key.com/kco/images/Banking_Services_Direct%20Deposit%20Form_41218.pdf. Hope this helps! ^SH

• A

  A Y

  5.0

  This Streetsboro branch has been improving steadily. I like the current management. Everyone is working hard and are treating clients with respect.

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  Response from the owner

  Hello, thank you so much for the 5-star rating, we really appreciate you taking the time to provide us your feedback. Hope you have a great day! ^PR

More reviews (6)