KeyBank S State St, Draper, Utah

KeyBank Reviews

2.3 stars based on 13 reviews

Featured Comments:

• B

  Brian Johnson

  5.0

  Honestly, one of the best customer service experiences I've had. It started from Judy at the front desk, she was friendly and helpful. From there I spoke with Oswaldo about getting an auto loan. He was very knowledgeable and helpful throughout the entire process and expressed genuine interest in what I was looking to get. Lastly Oswaldos manager (whose name escaped me) was also extremely excited and interested in what i was doing. Thank you key bank team. I will certainly come back to you all when i need anything bank related.

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  Response from the owner

  Wow, Brian! Thanks for sharing such a great experience with us. We are glad to hear that you got the help and service you deserved. If you ever need anything, feel free to let us know. ^ JK

• L

  Lincoln

  1.0

  What a joke... called customer service twice after opening a new account and contacted live chat multiple times. They never sent me a debit card and frankly I don't think they care. Do not put your money in this bank. If you lose card don't worry you will never get a new one or a first one for that matter clearly. I Waited almost 2 months for a debit card that never came and triple checked my address was correct with them..

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  Response from the owner

  Hi Lincoln - We're sorry to hear about your experience with us. We'd be happy to review your account to see what's going on with your debit card if you'd like to send us an email at [email protected] with your full name, zip code, and phone number. Please be sure to reference this case #67661 and do not include any account numbers to protect the security of your account. ^SH

• T

  Taylor Duncan

  1.0

  This branch is terrible. They don’t return your phone calls and don’t even answer the phone half the time. If you are coming in for a promotion, they don’t even give you that.

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  Response from the owner

  Hi Taylor, This certainly isn't the type of experience we want our clients to have when visiting or calling the branch. Thanks for taking the time to let us know. I will forward this to our branch partners for review. Have a good day!! ^LH

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