KeyBank N Broadway Denver, Colorado

KeyBank Reviews

2.2 stars based on 21 reviews

Featured Comments:

• C

  Colin Bixby

  5.0

  Michelle is the best, and she is the only reason I continue banking with Key. I will not take down the info from my previous one star post about key bank branch managers and corporate. The following info is from my previous review about Key Bank. By the way, their corporate office did not resolve any issues, but Michelle is nice enough that I come back. If you are reading this, give another 1 star review. The tellers were very nice but the manager with the man bun was extremely rude and unprofessional. He came off very angry and judge-mental. I agree with all of the other terrible reviews. He basically told me that it was up to his discretion to release a hold on my money but he would not do it. He was pretty much like..I could if I wanted to but I won’t. He was not even professional in the slightest about it. He tried to create tension. I asked to meet with him in private, instead he yelled to me from across the bank in front of customers. I was super chill about it, not looking for an argument, he clearly was. I’m asking their corporate office to watch the footage. It seemed like the man bun manager strongly dislikes his job or his life and just doesn’t like people in general. I am checking out other banks tomorrow as well as other possible ways to give Key Bank the poor reputation it deserves.

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  Response from the owner

  Colin, sorry you had this experience. To have your concerns forward for review. We will need some additional information. Please email us your full account name with contact phone number and zip code, referencing #64623 to [email protected]. Additional details regarding your account concerns would be helpful. Thank you. ^JL

• K

  K Colburn

  5.0

  I love this branch. My previous bank made a lot of mistakes, not this one! And they go out of their way to be super helpful and friendly, even though I'm not a big customer.

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  Response from the owner

  Hi K! Thank you for the 5-star review. Have a wonderful weekend. ^SH

• J

  Jim Norris

  1.0

  Absolute worst branch I have ever worked with.

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  Response from the owner

  Hi Jim, I would like the opportunity to find out more about what happened to make you feel this way. If you'd like to share, please send an email to [email protected], including details along with your full name and phone #, so we can give you a call. Also, please reference case #71227. Thanks! ^LH

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