KeyBank Lecount Pl, New Rochelle, New York

KeyBank Reviews

2.6 stars based on 31 reviews

Featured Comments:

• M

  Minsoo Hyun

  5.0

  This KeyBank branch has good tellers and loan advisers, waiting time is very short whenever visit here, save a lot of time!!

• L

  Love Chelle

  1.0

  I scheduled an appointment to visit this branch on a Saturday to open a business checking account and a credit card. No one called me to confirm my appointment and when I called the number listed no one answered. Left a VM twice and no one called me back. Got there with all my documents and was told that there was only 1 banker (Robert) and he wouldn’t be able to assist. Keep in mind I was traveling from Brooklyn NY. Robert came out and attempted to speak to me but in mid conversation went to assist someone else. Guess my business wasn’t worth it.

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  Response from the owner

  Hello, I'm sorry that your appointment was not confirmed beforehand and I apologize for any inconvenience this may have caused you. Your business is very important to us, I hope you give us another shot. I'll be forwarding this post to our branch partners for their review. ^LH

• T

  T Harding

  5.0

  The branch manager Monique Mendez was awesome. She took the time to come to my workplace to talk to me and employees about the services she offers. I’ve never heard of keybank and based on how professions and kind she was I will be moving my relationship to keybank. It’s a bit of a task to move everything from one bank to another but because of the exceptional service of Monique I don’t mind. 5 stars!!!

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  Response from the owner

  Hi T - Wow, thank you for your glowing review! We'd be happy to pass this along to Monique and the branch. We're always here if you need us. Have a great day!

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