KeyBank U Wappingers Falls, New York

KeyBank Reviews

3.0 stars based on 5 reviews

Featured Comments:

• d

  dawn petrocine

  5.0

  Saturday is 1pm closing. Please change.

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  Response from the owner

  Hi Dawn- Thank you for the 5-star rating. We appreciate you bringing this to our attention, and we will look into this. If you have any additional questions or concerns, please feel free to email us at [email protected]. Thanks ^KC

• A

  Aly Google

  5.0

  Used this branch to make several bank wire transfers for an out of state real estate transaction at the height of the Covid pandemic in 2020. The staff there were all extremely accommodating and a pleasure to deal with!

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  Response from the owner

  Thank you, for your Branch and employee experience feedback Aly. ^JL

• E

  Elena Antonets

  1.0

  I would like to share my disappointing experience with KeyBank located on 1555 Route 9 Wappingers Falls. On March 25th I had closed my deposit account. I was informed that I will receive my deposit shortly. After month of waiting I scheduled an appointment for three times. Each of my visits I was refused to be supported by bank personnel. Excuses were that person with whom I have my appointment is not present. In total I had schedule seven appointments during last 2.5 months. On my last visits I faced unprofessional behavior from Zuzana Cepko. She was trying to hide from me. She made a lot of mistakes with documents and had show zero respect to the bank client. Think twice before became a client in this bank. You'll spend a lot of your time to figure out where the mistake was made.

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  Response from the owner

  Good Afternoon, thank you for getting in touch. We are sorry to hear about your experience. We would like to look into your concerns. Please email your full name, billing ZIP code and phone number to [email protected] Please reference case# 42786. We will call within 2 to 3 business days. Thank you.^CH

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