Kitsap Credit Union Point Fosdick Dr, Gig Harbor, Washington

Kitsap Credit Union Reviews

2.9 stars based on 25 reviews

Featured Comments:

• D

  Donna Gritt

  5.0

  Always a pleasant visit. Have been a member for many years and plan to stay for a very long time. Applause to all the employees

  ---

  Response from the owner

  Thank you for leaving such a nice review. We appreciate that you've taken the time to provide your positive feedback.

• s

  shanelle L

  1.0

  Wish I could give 0 stars. Drove all the way there after speaking on the phone to a rep about getting my name removed as a co-signer for an auto loan after a divorce and was told both of us would have to come in person. We get terri and she says there is no way to "remove" it. It is a contract. I WILL BE LOOKING INTO SUEING.

  ---

  Response from the owner

  We always strive to provide 5-star member experiences, and we're sorry you were displeased. Thank you for taking the time to leave your feedback. If you'd like to discuss your experience further, please feel free to send us an email at [email protected].

• m

  matrixman48

  1.0

  I tried to open a new account on Jan 4, 2021. Was told nobody was available. I used the online platform to open an account. Was told someone would contact me in 2 days. I called back on the 6th, was told nobody was available to talk to me. I called back on the 7th (today) and waited 43 minutes before someone from their "online" team took my call. She offered an apology for my wait and then proceeded to ask me to verify everything that I had already submitted online. I mean everything...I understand name, dob and SSN but then it just kept going. I reached my limit and asked her to cancel the application. I totally get the negative comments here. It shouldn't be this hard to give somebody your money. No need for KCU to comment on my post with the standard apology commentary followed by an offer to contact them. Your efforts should be focused internally and then maybe you won't have to make so many apologies.

  ---

  Response from the owner

  We are so sorry to hear that you had a frustrating experience. I understand that you do not want a standard apology, but we are truly sorry that you did not have the simple and easy experience we strive to provide. Member service is always our top priority and we would love to learn more about your experience so we can improve in the future. If you'd like to leave any additional feedback, we'd love for you to send us an email to [email protected].

More reviews (22)